Atlassian Cloud Engineer

Crusoe · Data AI · San Francisco, CA - US · IT, Compliance, and Security

This role is for an Atlassian Cloud Engineer who will be the primary administrator and strategic owner of the Atlassian ecosystem (Jira, Confluence, etc.). The role involves customizing workflows, designing reporting, and acting as an escalation point. A key responsibility is driving AI initiatives within the Atlassian ecosystem, including building custom agents using Atlassian Rovo and implementing the Rovo MCP server. The company is an AI infrastructure company focused on accelerating energy and intelligence.

What you'd actually do

  1. Owning day-to-day administration and long-term strategy for the Atlassian suite, including Jira Software, Jira Service Management, Confluence, Opsgenie, Product Discovery, and Statuspage
  2. Customizing workflows, permissions, dashboards, and automation to improve project execution, visibility, and cross-team collaboration
  3. Designing advanced reporting and analytics using eazyBI, JQL, filters, CQL, and dashboards to support real-time decision-making
  4. Driving AI initiatives within the Atlassian ecosystem, including building custom agents using Atlassian Rovo and implementing the Rovo MCP server
  5. Collaborating across IT to ensure reliability, security, and alignment with broader business objectives

Skills

Required

  • 3+ years of experience administering Atlassian Cloud environments in enterprise settings
  • Proven ownership of Jira and Confluence customization, site administration, and day-to-day operations
  • Advanced expertise in Jira project configuration, including workflows, permission schemes, issue security, issue types, field configurations, and project roles
  • Strong command of Jira Query Language (JQL), Confluence Query Language (CQL), and eazyBI for advanced reporting
  • Experience implementing and operating ITSM processes in Jira Service Management (Incident, Change, Problem, CMDB/Assets)
  • Solid understanding of RBAC, change control, release management, and system administration best practices
  • Experience configuring authentication and authorization with Okta or similar IAM providers
  • Familiarity integrating Atlassian tools with other business systems and working with structured data formats (JSON, YAML)

Nice to have

  • Atlassian Cloud Professional certifications (ACP), with 2+ preferred
  • Experience leading AI-driven initiatives within Atlassian, including Rovo agent development
  • Background managing large-scale Atlassian implementations or migrations
  • Experience supporting external user access and complex security models
  • Prior work in fast-growing or highly cross-functional organizations

What the JD emphasized

  • primary administrator
  • strategic owner
  • AI initiatives
  • building custom agents
  • Rovo MCP server