ATM & Cash Market Support Specialist, Associate - (Hybrid)
As a Market Support Specialist Associate, your primary responsibility is to provide direct support to Capital One Branches and Cafés by addressing their ATM hardware/cash and Branch cash related issues. You will be the sole point of contact for Branch and Café associates in need of assistance and you will create and present performance trends and get well plans to leadership in the markets you support. Success in this role requires excellent attention to detail, organization, time management, problem solving, strong communication, along with the ability to adapt to change quickly to meet business needs.
Responsibilities:
- Take ownership of market ATM availability performance by proactively identifying trends, escalating issues as needed and constant monitoring of assigned ATM fleet
- Ability to provide timely updates through multiple channels of communication ie Slack, e-mail and internal ticketing systems
- Analyze, communicate and partner with Branches and Cafés partners in order to resolve ATM hardware, ATM cash, CIT servicing, Branch cash shipments, scheduled cash forecasting, and identify recurring issues
- Research and partner with vendors to resolve ATM discrepancies
- Collaborate with vendor managers, internal and external partners to drive resolution to issues, escalations and address complex problems
- Use remote management tools to remotely resolve issues at the ATM
- Keep Branches and Café staff apprised of ATM status, upcoming initiatives and procedural updates
- Create and revise process documentation to reflect current operational procedures and suggest possible improvements
- Support peers by sharing knowledge and ensure full market coverage is in place
- Provide insight into market trends to leadership team and partners
The candidate should have:
- Strong communication, relationship-building, and collaboration skills
- Strong problem solving and influencing skills
- Ability to multitask, set priorities, and manage time effectively
- Ability to work in fast-paced environment
Location: Richmond, VA or McLean, VA - This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.
Basic Qualifications:
- High School Diploma, GED or equivalent certification
- At least 2 years of Retail, Sales or Customer Service experience
- At least 1 year of experience of project or process management
- At least 1 year of experience with Microsoft Office or Google Products
Preferred Qualifications:
- At least 3 years of Retail, Sales or Customer Service experience
- At least 2 years of experience of project or process management
- At least 2 years of experience with Microsoft Office or Google Products
- At least 1 year of experience in ATM servicing or cash transportation
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $73,300 - $83,700 for Process Manager
Richmond, VA: $66,700 - $76,100 for Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).