Automation Engineer II

Aurora Innovation Aurora Innovation · Robotics · Mountain View, CA · Corporate IT

This role focuses on building automation pipelines for IT operations, including employee lifecycle management and a Slack-based support bot. A key aspect is developing LLM-driven automations that can interpret issues, trigger responses, and make decisions, moving beyond fixed logic. The role also involves implementing governance and compliance automations, and integrating with various platforms via APIs.

What you'd actually do

  1. Build automation for employee and contractor onboarding and offboarding workflows, creating repeatable, auditable processes that reduce manual touchpoints
  2. Build the response and task-execution logic for Aurora’s Slack-based IT support bot, interpreting user-submitted issues and triggering deterministic automations to resolve them without a ticket being assigned to a human
  3. Implement the logic that determines when an issue can be resolved automatically versus when it should escalate to a human under guidance from the Service Desk Lead and management
  4. Implement full audit logging on all automated resolutions to ensure every action taken is traceable and reviewable post-run
  5. Work with the Service Desk Lead to identify high-volume manual and repetitive ticket patterns and translate them into automation project requirements

Skills

Required

  • Python
  • JavaScript/TypeScript
  • Bash/shell scripting
  • event-driven architectures
  • LLM-driven automations
  • REST and/or GraphQL APIs
  • OAuth2.0/OIDC
  • auditable, event logged systems
  • driving a defined project from requirements definition through to a fully implemented production solution
  • Strong written and verbal communication skills

Nice to have

  • prompt-based orchestration frameworks/platforms
  • identity and access management concepts
  • agentic automation appropriateness
  • IT operations, corporate engineering, or platform engineering environment

What the JD emphasized

  • LLM-driven automations
  • agentic automation

Other signals

  • LLM-driven automations
  • agentic automation
  • interpreting user-submitted issues
  • triggering deterministic automations