About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Autonomy TPM team plays a key role in driving the most important initiatives within the Autonomy organization at Rivian. If you are looking for a team that just takes notes or is just a scrum master, this is not it. This particular role is to support Rivian Intelligent Vehicle Evaluation Team (RIVET) Program that gathers real-world usage data and provides actionable, high-quality feedback on Autonomy features from a select group of key Rivian customers before features rollout to the broader customer fleet. The ideal candidate will be passionate about customer experience and bridging the gap between the customer and the engineering teams. Responsibilities Manage day-to-day operations of the RIVET platform, including communication moderation, incentives/reward distribution, focused feedback, member lifecycle, etc. Use AI tools to analyze community health and feedback trends for Autonomy features Work with engineering and product to ensure that feedback is high quality and actionable Exercise strong ownership over programs they lead, including diving into the technical details to drive smooth execution and briefing the SVP of Autonomy & AI on progress and risks Manage ambiguity by presenting options with a clear point of view for leadership, particularly concerning feature readiness, evaluation metrics, and performance trade-offs Understand the role of TPM as an insider/outsider, someone who drives accountability through influence and soft power rather than hard power and authority Qualifications Bachelor’s Degree in Computer Science or equivalent experience Experience in Technical Program Management on tech products Strong skills in community management and translating back and forth between customers and engineering teams Pay Disclosure The salary range for this role is $116,300-$145,400 for San Francisco Bay Area based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
Autonomy Technical Program Manager
Technical Program Manager to support the Rivian Intelligent Vehicle Evaluation Team (RIVET) Program, gathering real-world usage data and providing feedback on Autonomy features. This role involves managing day-to-day operations, using AI tools for feedback analysis, and bridging the gap between customers and engineering teams.
What you'd actually do
- Manage day-to-day operations of the RIVET platform, including communication moderation, incentives/reward distribution, focused feedback, member lifecycle, etc.
- Use AI tools to analyze community health and feedback trends for Autonomy features
- Work with engineering and product to ensure that feedback is high quality and actionable
- Exercise strong ownership over programs they lead, including diving into the technical details to drive smooth execution and briefing the SVP of Autonomy & AI on progress and risks
- Manage ambiguity by presenting options with a clear point of view for leadership, particularly concerning feature readiness, evaluation metrics, and performance trade-offs
Skills
Required
- Technical Program Management
- community management
- customer feedback analysis
- stakeholder management
- program execution
Nice to have
- AI tools
What the JD emphasized
- Autonomy features
- customer feedback
- evaluation metrics
- performance trade-offs