Bankruptcy Process Monitoring Principal Coordinator - Work from Home
Job Description:
The Bankruptcy Process Monitoring Principal Coordinator is primarily responsible for managing, monitoring, tracking of vendor and internal team processes and reporting. A successful person in this role contributes to the efficiency, productivity and success of the Bankruptcy Process Monitoring Team.
The Bankruptcy Process Monitoring Principal Coordinator participates in day-to-day processing functions of Operations and will perform a variety of responsibilities that include but are not limited to: recommending and implementing changes to new and/or existing processes or procedures, provide training to increase user understanding of policies and procedures and participate in general project teamwork as assigned. As a Bankruptcy Process Monitoring Principal Coordinator within the Bankruptcy team, you will be the support system for a team of Bankruptcy Process Monitoring Coordinators and Bankruptcy management at various levels.
You will be responsible for monitoring, creating, and enhancing processes that align with department initiatives to efficiently manage compliance, risk, spend, performance, and policy and procedure adherence. You will be responsible for helping design well-managed processes that provide sustainable, quality internal and external customer experiences, while driving continuous process improvements for existing monitoring features. Specific third-party monitoring and reporting responsibilities will be assigned to the Bankruptcy Process Monitoring Principal Coordinator based upon business needs.
Responsibilities include:
- Act as primary support for our Bankruptcy process monitoring and leadership team
- Provide training/presentations within the team and to the management team regarding daily functions, issue remediation efforts and other various topics
- Able to work both independently and collaboratively through projects and day to day functions
- Understand how operations in the bankruptcy world works and be able to support the business with daily reporting
- Assist manager with data gathering and ad-hoc analysis
- Understand the business goals and implement processes that support these goals
- Interact with associates and managers to resolve sensitive business inquiries, escalated accounts, and systems-related issues
- Respond promptly and professionally to internal and external customers regarding resolution of issues
- Participate in special projects as needed
- Undertake other projects/duties as assigned
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes
- May mentor junior level employees and review the work of others
- Assist in the Vendor with ad-hoc process asks or projects
- Assist with data gathering for monthly & annual business reviews
- Support and coordinate third party-related internal audits
- Monitor vendor adherence to contractual obligations
****Basic Qualifications: ****
- High School Diploma, GED, or equivalent certification
- At least 3 years Customer Service or Call Center experience
- At least 2 years of Bankruptcy experience
- At least 1 year of Process Management experience
- At least 1 year of experience using Google Suite or Microsoft Office
Preferred Qualifications:
- At least 3 years of Bankruptcy experience
- At least 2 years of experience in Excel or Tableau
- At least 2 years of Risk Management experience
- At least 2 years of Relationship Management experience
- At least 1 year of experience working with third party vendors
- At least 1 year of Project Management experience
Work from Home Technology Requirements
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
- A private network that is password protected where you have ownership or line of site sight to every device on the network
- Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
- Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
- Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
- To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $56,800 - $64,800 for Principal Ops Prod Coor
Plano, TX: $56,800 - $64,800 for Principal Ops Prod Coor
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).