Bilingual Territory Aftermarket Business Manager

John Deere John Deere · Industrial · Grimsby, ON +1 · Marketing and Sales (CA)

This role is for a Bilingual Territory Aftermarket Business Manager at John Deere. The primary focus is on increasing aftermarket sales (parts and service) by supporting dealerships, resellers, and service providers. Responsibilities include providing sales support, resolving issues related to parts and service, and calling on various resellers. The role requires bilingual communication skills (French/English) and experience with dealer channels. While the company uses AI in its hiring process, the role itself is not AI-related.

What you'd actually do

  1. Work directly with John Deere dealers to provide support for their Aftermarket strategy, including assistance with parts business growth plans and provide direct sales support for all parts, attachments, and service sales.
  2. Work with John Deere Parts Operations, Logistics, Customer Support, and other territory field team members as needed to help dealers resolve complex issues related to parts availability, returns, shipping issues (such as damaged freight, delayed freight, etc.) credits, etc.
  3. Call on a variety of non-John Deere resellers such as Independent Repair Shops, Competitive Ag & Turf Dealers, Farm Stores, Forestry Dealers, Automotive, and others, assisting with parts information, issue resolution, and training on the use of systems, processes, and products.
  4. Travel off territory to support regional and national events, including attending quarterly and annual sales meetings.

Skills

Required

  • Bilingual communication skills (French/English)
  • 1 + years of experience working with a dealer channel
  • Ability to facilitate dealer meetings, assist with business plan development and provide sales support for all John Deere/All Makes parts, attachments, and service sales.
  • Ability to manage multiple tasks to their completion with excellent follow up skills and processes.
  • Effective communication skills, written, verbal, and listening.
  • Willingness and availability to travel up to 50% within Canada and the US.

Nice to have

  • Experience using negotiation skills.
  • Agriculture and Turf industry product knowledge.
  • Experience interacting with Marketing, Sales, and/or Customer Support.
  • Negotiation, business case development and selling skills experience.
  • Previous experience or knowledge of dealers and/or other channels aftermarket (parts and service) processes.