Bpo Senior Manager

Visa Visa · Fintech · KZ - Almaty, Kazakhstan

Visa is seeking a BPO Senior Manager in Almaty, Kazakhstan, to support sub-regional business development and functional units in managing Visa business. The role involves participating in country and functional plans, managing a governance framework, facilitating resource allocation, and acting as a champion for project management activities. Responsibilities include preparing business performance reports, supporting ad-hoc analysis, managing deal structures, assessing client business cases, and analyzing reasons for lost or underperforming deals. The position requires strong analytical, modeling, communication, and stakeholder management skills, with fluency in Russian and English.

What you'd actually do

  1. Support sub-regional business development and functional units in managing Visa business to achieve the organization’s goals.
  2. Participate in creation of robust country and functional plans, track/report progress against plans aligned with timing of regular business reviews
  3. Support BPO Head in creation and management of the governance framework for CA leadership team to review performance of all Central Asia markets through periodic cross-functional review meetings
  4. Participate in annual AOP process, facilitate best possible resource allocation for key business initiatives. Co-ordinate collection of relevant data with functional units, business development teams and management
  5. Act as champion for project management activities in Central Asia

Skills

Required

  • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
  • 6-8+ years in business analysis, payments, or financial services, with deep understanding of Consumer Credit/Debit, Small Business, Commercial, Co Brand, and Merchant ecosystems.
  • Advanced analytical and modeling capability (Excel, PPT – must. preferable: PowerBi, SQL, data visualization tools, forecasting, portfolio analytics)
  • proven ability to assess opportunities, structure insights, and drive fact based recommendations in complex, ambiguous environments.
  • Strong communication and stakeholder management skills, able to influence senior leaders, synthesize analytics into clear narratives, and collaborate across regional, functional, and matrixed teams.
  • Execution driven operator with the ability to manage multiple initiatives, deliver end to end analysis, and translate data into actionable business and financial outcomes.
  • Fluency in Russian and English required.
  • Strong analytical and strategic planning skills, including complex modeling, solution development, and structuring recommendations.
  • Ability to operate in highly diverse international environments, learn quickly, and manage complexity with strong organization and time management discipline.
  • Proven execution focus with urgency, supported by project management capability and effective facilitation, influence, and stakeholder management across matrix teams.
  • Skilled in driving business outcomes through business analysis, financial modeling, and leading high impact meetings and presentations.
  • Able to build strong cross functional relationships, respect workplace diversity, and deliver results with minimal oversight

Nice to have

  • PowerBi
  • SQL
  • data visualization tools
  • forecasting
  • portfolio analytics

What the JD emphasized

  • Fluency in Russian and English required