Business Banking Relationship Manager - Buffalo, Ny

Bank of America Bank of America · Banking · Buffalo, NY

This role is for a Business Banking Relationship Manager at Bank of America. The primary focus is on providing financial solutions to small businesses, managing client relationships, identifying sales opportunities, and acquiring new clients. Responsibilities include managing the client journey, referring specialized opportunities, conducting relationship reviews, and leveraging knowledge of credit and digital capabilities to advise clients. The role requires consultative sales experience in financial services or B2B sales, the ability to interpret financial statements, and strong communication and leadership skills. Familiarity with CRM platforms and banking systems is also required.

What you'd actually do

  1. Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk
  2. Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews
  3. Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time
  4. Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities
  5. Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals

Skills

Required

  • Consultative sales in financial services
  • Business-to-business sales
  • Interpreting financial statements
  • Recommending specific levers for business financial outcomes
  • Analyzing financial conditions of clients and industry trends
  • Understanding and interpreting financial statements and cash flow analysis
  • Excellent communication skills
  • Demonstrated leadership ability
  • Partnering and negotiating with a team
  • Management of a client portfolio with focus on relationship development and deepening
  • Thorough knowledge of small business financial products and services
  • Familiarity with CRM platforms
  • Familiarity with banking systems

Nice to have

  • Community leadership experience
  • Strong computer skills
  • Ability to multitask in a demanding environment
  • Bachelor’s Degree in business, finance, economics or related field
  • Seven years of relevant work experience

What the JD emphasized

  • proven success in consultative sales in financial services and/or business-to-business sales
  • demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers
  • Can analyze financial conditions of clients and industry trends
  • Can understand and interpret financial statements and cash flow analysis
  • Thorough knowledge of small business financial products and services