Marketing Growth & Innovations (MG&I) In-Business Controls & Governance Lead manages a team and oversees in-business processes to ensure adherence to controls while partnering with Control Managers, Compliance, Legal, and Operational Risk to maintain a robust control environment. This role also communicates key risk and control updates, issues, and remediation progress to senior leadership in a clear and timely manner.
As a Business Controls and Governance Lead within the Marketing Growth & Innovation (MG&I) team, you will design, execute, and continuously improve a robust in-business control framework while overseeing audits, reviews, and regulatory exams. You will lead, manage, and coach a high-performing team, fostering a strong culture of accountability, collaboration, and continuous improvement. You will support your team in triaging incidents, documenting root causes and corrective actions, validating evidence, and embedding controls across MG&I processes in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners. You will leverage analytics and approved automation to streamline processes, enhance risk management, and drive timely, customer-focused decisions in a fast-paced environment.
Job responsibilities
- Lead, coach, and develop the team; set clear expectations, provide feedback, and foster a strong culture of accountability and continuous improvement.
- Design, implement, and continuously improve the in‑business control framework across assigned MG&I processes.
- Coordinate audits, reviews, and regulatory exams; ensure timely, high‑quality responses and successful outcomes.
- Triage process incidents and breaks to drive timely assessment, escalation, and resolution.
- Oversee audit activities; validate control effectiveness and evidence prior to submission to reviewers, auditors, and examiners.
- Embed controls across the MG&I_** _processes in partnership with Control Managers, Compliance, Legal, _ **_Operational Risk, and Process Owners.
- Leverage analytics and approved automation to streamline processes, enhance risk management, and improve transparency.
- Facilitate cross‑functional forums; drive decisions, monitor action plans, and communicate progress to stakeholders.
Required qualifications, capabilities, and skills
- People leader, with demonstrated experience managing and coaching teams, developing talent, and fostering a positive, high-performing environment.
- Experienced, with 7+ years in Operations, Marketing, Controls, and/or Compliance.
- Educated, holding a Bachelor’s_** **_Degree in Marketing, Operations, Compliance, Business Management, or a related discipline (or equivalent experience).
- Proven, promoting a strong control environment, and adhering to risk, procedure, and process expectations while delivering customer‑focused outcomes.
- Demonstrated, facilitating meetings with clear agendas, minutes, and strong meeting etiquette.
- Strong, exhibiting project management skills and a commitment to operational excellence.
- Collaborative, with strong relationship skills, the ability to lead through influence, and make critical decisions.
- Ability to motivate, mentor, and coach others, reinforcing strong team culture and enabling professional growth.
Preferred qualifications, capabilities, and skills
- Results‑oriented, with strong analytical and problem‑solving skills and organized, with keen attention to detail and a strong sense of urgency when needed.
- Customer‑obsessed, leading with the voice of the customer and execution‑focused, able to prioritize, decide, and deliver in fast‑paced environments.
- AI/ML‑enabled, leveraging technology and automation to strengthen risk management and boost efficiency.
- Articulate, with strong written and verbal communication for effective collaboration with teams and stakeholders and proficient, with Microsoft products; advanced in Excel and PowerPoint, with SharePoint experience preferred.