Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
This isn't a typical BDR role. You'll be joining the team behind Intercom's Customer Agent products, working across both new and existing customers.
As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them realise the value of Intercom through creative and engaging prospecting.
We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.
As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same!
What will I be doing?
- **Pipeline Generation: **Partner with Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.
- **Customer Engagement Across the Funnel: **Work with both new prospects and existing customers. You'll engage with customers at different stages, from first touch through to adoption and expansion, giving you a broader view of the sales cycle than most BDR roles offer.
- **Multiple Sales Motions: **You'll operate across both high velocity and more complex sales cycles. Some deals move fast and reward speed. Others involve multiple stakeholders and require patience, research, and coordination with Account Executives. You'll learn how to work both.
- **Product Expertise: **Build deep knowledge of Intercom's Customer Agent and Sales Agent products. You'll need to clearly articulate the problems these products solve and speak credibly with prospects about them.
**Cross-Functional Collaboration: **Work closely with Sales, Marketing, Product, and Customer Success to improve how we generate and convert pipeline for these products. Your proximity to customers means your feedback matters.
What skills do I need?
- Strong desire to build a career in Sales. You want to be in a closing role in the future and you see this as the path to get there.
- 1+ year of customer-facing work experience. Sales or SaaS experience is a plus.
- Comfortable working at pace. This is a high velocity motion, you need to be able to move quickly and prioritize well.
- Prospecting skills across cold calling, email, and social. You know how to engage people who aren't expecting to hear from you.
- Communication. You can articulate ideas clearly, adapt to different audiences, and you listen as well as you talk.
- Growth Mindset. You're self-aware, you seek feedback, and you treat every day as a chance to get better.
- Results Oriented. You don't settle. You're hungry to hit your numbers and raise the bar for yourself and the team.
- Curiosity about AI and how it's changing sales and customer service. You don't need to be technical, but you need to be interested.
Bonus skills & attributes
- Bachelor's Degree preferred
- Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator)
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the Greater Chicago Area is $40.10-$47.91 per hour, along with incentive compensation ranging from approximately $25,020 - $29,896. For full-time employment, the estimated all-in annual compensation range (OTE) is $83,400 - $99,653. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
**Policies **
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.