About the Role
The team works with drivers who are new to the platform and supports them on moving through the funnel and taking trips with Uber. Once drivers are proficient with driving on the Uber platform, the team engages with them on a regular basis to ensure that they’re making the most of the flexible driving opportunity. The team aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber.
In the program, CommOps and Ops collaborate closely to understand and tackle driver partners’ most important priorities through specialised and dedicated account managers.
What You'll Do
- Develop and manage Driver relationships through outbound trigger-based calling
- Take ownership of managing multiple driver accounts
- Provide customised coaching and recommendations to your driver partners
- Deliver against multiple KPIs, per market priorities: GBs, engagement, cancellation rate, etc.
- Act as a voice of the customer capturing insights at every opportunity
Basic Qualifications
- Sales and account management experience or experience in a contact centre environment.
- Fluent in Greek & English
Preferred Qualifications
- Teamwork
- Strong communication
- Customer obsession mindset
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.