Overview
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovation that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations and the value we deliver across Microsoft and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
Field & Scale Operations, within Microsoft Business Operations, provides operations support for Microsoft Services Customers and Sellers to accelerate seller productivity across the Services business. We are accountable for designing and executing deal management services across the customer lifecycle. We deliver process efficiency, timeliness, quality and compliance - all while providing an exceptional customer experience. We are looking for team members to join our team to focus on delivering exceptional experience.
The Business Insights Manager role is responsible for leveraging data and analytics to drive strategic decisions, operational excellence, and business growth. The role involves managing and analysing complex datasets, developing insightful reports, and delivering prescriptive analytics to support a wide range of business functions. The Business Insights Manager collaborates closely with cross-functional teams including Engineering, Global Transact Services, Consumer Operations, Vendor Operations, Launch, and other support organisations to ensure data accuracy, consistency, and relevance. This role is pivotal in enabling fast, trusted, and easy transactions for customers and partners, contributing to a differentiated customer experience, while also supporting revenue acceleration, market share growth, and AI adoption with strong risk awareness. The Business Insights Manager helps deliver productivity, quality, and speed gains through AI and continuous improvement, and contributes to building a high-performing, AI-powered organisation that fosters a growth mindset, innovation, and an inclusive culture. The ideal candidate brings proven cross-team collaboration and stakeholder engagement, strong proficiency in Business Intelligence tools and data development, and the ability to translate business challenges into data-driven solutions and prototypes. They are familiar with diverse analytics methodologies and tools and demonstrate a proactive mindset in adapting to evolving business needs and delivering scalable insights.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- **AI and CI Excellence: **Demonstrate a growth mindset and actively builds AI and CI capabilities to deliver impactful reports and dashboards that supercharge operational excellence—enhancing speed, quality, and decision-making. Continuously upskill to contribute to a high-performing, AI-powered organisation. Champion a culture of innovation and inclusivity by encouraging all voices, setting a high-performance bar, and driving collective learning and adoption of AI+CI across teams.
- Data Management: Build and maintain data pipelines, ensuring resources have continued parity across their resources and data consumption
- Technical Acumen: Promote increased technical acumen and self-sufficiency across all teams. Act as a reliable subject matter expert and trusted point of contact in OSC related CRM and data, empowering business stakeholders to make data driven decisions.
- Reporting: Develop and manage Power BI solutions enabling key operational metrics and dashboards to manage the business. Identify and consolidating common needs across multiple business groups and process teams and driving prioritisation of most impactful efforts aligned to Operations Service Center strategy.
- Data Insights: Enable teams through reporting to identify trends and operational insights. Prepare business users for change due to changes in CRM, processes by providing new reporting to support the new design.
- Security Management: Identify and address security risks and concerns related to data, reporting, and access management
- Partnership and Collaboration: Coordinate and align large scale deliverables across both CRM platform and data engineering teams into an E2E product, as well as agile self-driven delivery of capabilities and insights
- Thought Leadership: Leverage data and analytics to drive innovative business strategies and decisions. Inspire and guide teams to adopt a data-driven approach, fostering a culture of continuous improvement and operational excellence. Share insights and best practices across the organisation to enhance overall business performance and customer engagement. Provides trusted voice at the decision-making table for both business and technical teams. Identify challenges and opportunities with an in-depth understanding of the business, technology, and solution delivery. Advocate for decisions that make the best use of resources to achieve overall business strategic objectives.
- **Presentation of Results **: Effectively communicate insights through compelling presentations and data storytelling that support data-driven decision-making. Identify opportunities to improve the efficiency and impact of reporting and presentations. Guide others to ensure results are presented in a way that is accessible, accurate, clear, and relevant—tailored to influence decisions for the intended audience(s).
- **Orchestration and Collaboration **: Collaborate effectively across teams to ensure reliable data sources, sound methodologies, and appropriate use of analytical tools and processes. Drive adoption of these practices to enable relevant insight generation, reporting, and interpretation. Proactively engage stakeholders to identify and apply proven resources and solutions, and consult across teams to guide decisions related to analysis and insight delivery. Ensure that presented results are accessible, accurate, and tailored to influence decision-making for the intended audience(s).
- Continuous Improvement & AI‑Enabled Ways of Working: Identify recurring pain points, inefficiencies, or quality issues in deal execution and contribute actionable insights to continuous improvement initiatives. Leverage data and seller feedback to improve deal readiness, execution quality, and time‑to‑close. Adopt and champion AI‑assisted or agentic workflows to reduce manual effort, improve operational accuracy, and increase deal velocity. Reinforce alignment to Services sales strategy and evolving operating model standards.
Qualifications
Minimum/Required Qualifications
Bachelor's Degree in Business, Operations, Finance, Data Analytics, or a related field and experience in business operations, process analysis, or data-driven process improvement
- OR equivalent experience.
Fluent English proficiency in both verbal and written communication.
Office presence of minimum 3 days per week.
Preferred Qualifications
- Experience analysing operational processes and translating data into actionable insights, identifying patterns, gaps, and improvement opportunities.
- Proven experience in data management and analytics. Proficiency in Power BI and other data visualization tools.
- Experience working in a cross-functional, matrixed environment, with demonstrated communication and collaboration skills, and ability to document and translate business requirements for both IT/Engineering and business audiences.
- Ability to manage multiple projects, prioritize tasks effectively, and lead/drive initiatives across cross-group stakeholders to deliver results.
- Design thinking with experience modelling AS IS and TO BE processes, developing data flow diagrams, and synthesizing complex ideas into a big-picture view connecting business intent and action.
- High level understanding across Microsoft technology stack (Azure Data, Dynamics CRM, and Power Platform capabilities) and how to leverage them to drive intelligent support and data driven experiences.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**