Business Operations Analyst

Socure Socure · Vertical AI · New York, NY · Fin/Ops

This role supports business transformation initiatives by coordinating cross-functional activities, tracking progress, and ensuring consistency. It involves translating business needs into requirements, maintaining reporting cadences, administering program management tools, and supporting process improvements and automation solutions. The role requires strong analytical skills and familiarity with business productivity tools, with a plus for experience with automation and AI tools.

What you'd actually do

  1. Support the execution of business transformation initiatives by coordinating cross-functional activities, tracking progress, and maintaining clear documentation of deliverables.
  2. Translate business needs into clear requirements, user stories, and current vs. future state process documentation, while supporting project intake by reviewing submissions, gathering inputs, and preparing materials for prioritization.
  3. Support and maintain reporting cadences, including weekly business reviews (WBRs), status updates, and executive reporting, ensuring accuracy, consistency, and timely delivery.
  4. Assist in the administration and continuous improvement of program management tools and workflows, including supporting automation efforts to enhance efficiency and scalability.
  5. Partner with cross-functional stakeholders to gather inputs, surface process gaps, and support the implementation of process improvements and automation solutions.

Skills

Required

  • Bachelor’s degree
  • 2–4 years of relevant experience in business analysis, operations, program support, or a similar role
  • Strong analytical and problem-solving skills
  • Ability to translate data into insights and recommendations
  • Proficiency with business and productivity tools (e.g., Google Workspace, Microsoft Office, project management software)
  • Ability to manage multiple priorities in a fast-paced environment with attention to detail
  • Proactive, adaptable, and solutions-oriented mindset

Nice to have

  • Familiarity with automation and AI tools (e.g., Zapier or similar)
  • Interest in driving process optimization and AI-enabled transformation

What the JD emphasized

  • AI-enabled transformation