Business Operations Manager

Salesforce Salesforce · Enterprise · Sydney, Australia

This role is for a Business Operations Manager at Salesforce, focusing on driving large-scale impact and transforming business and technology processes across the ANZ region. The manager will partner with cross-functional teams including Sales Development, product, engineering, and Business Technology to design and implement process and systems solutions. Key responsibilities include leading functional business and design requirements, driving teams towards strategic goals, anticipating risks, partnering with diverse stakeholders, influencing decisions, and contributing to technology strategy. The role requires a strong understanding of Salesforce technology, strategic roadmap execution, cross-functional collaboration, data-driven insights, and program management skills. While the company emphasizes AI and uses AI tools in recruiting, the core function of this role is business operations and process management, not direct AI/ML development.

What you'd actually do

  1. Lead: functional business and design requirements. Deliver with radical transparency. Be the "Go To" for leadership, transparency, and visibility across the programme.
  2. Drive: people across multiple teams to stay focused and moving forward on strategic goals, while aggressively managing dependencies and removing obstacles that stand in the way.
  3. See: around corners and anticipate risks. Find and resolve issues before they become blockers — particularly within the fast-moving ANZ Sales Development landscape.
  4. Partner: drive healthy relationships with diverse business, technical and non-technical stakeholders spanning all organisational levels across ANZ and global teams. Leverage your relationships to ensure innovative business and technical solutions.
  5. Influence: a diverse set of stakeholders through excellent relationship-building and a commitment to driving sound decisions that support ANZ Sales Development growth.

Skills

Required

  • Strong understanding of Salesforce and its technology, infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment.
  • Execute strategic roadmaps, aligning with organisational objectives and priorities — with a lens on ANZ Sales Development goals.
  • Ability to collaborate, implement, and manage performance and expectations within a cross-functional, matrix management environment.
  • Ability to translate sophisticated processes into clear recommendations, using data to generate insights and drive outcomes.
  • Build and manage repeatable and scalable enablement programmes and strategies for your audiences.
  • Work closely with Leadership to develop enablement material for our internal and external audiences across the ANZ region.
  • Proven track record of successfully delivering multiple programmes simultaneously, building appropriate relationships, processes, and tools.
  • Outstanding organisational, communication, interpersonal, and relationship-building skills conducive to collaboration; able to work effectively in a cross-functional, matrix management environment.
  • Strong aptitude to pick up new technologies and methodologies quickly.
  • Energetic self-starter who is passionate about professional integrity and excellence, with a positive attitude and contagious enthusiasm.
  • Excellent problem-solving skills with a history of hands-on, detail-oriented delivery.
  • Thrive in a dynamic, fast-paced environment where you take on multiple responsibilities and do what it takes to get things done.
  • Knowledge of common PM tools (Smartsheet, PowerPoint, Excel, Word, Google Docs, Lucidchart or other process documentation software).
  • Exhibit curiosity, vision, business judgement, flexibility, and the ability to drive quality cross-functional deliverables.
  • Desire to partner with technology and business teams to define strategy and requirements, scope, and shepherd initiatives through to completion.

Nice to have

  • passion for bettering business and the world through AI
  • driving innovation
  • keeping Salesforce's core values at the heart of it all
  • passionate about professional integrity and excellence
  • positive attitude and contagious enthusiasm
  • AI-assisted coding tools

What the JD emphasized

  • transform our business and technology processes
  • design and implement process and systems solutions
  • drive the execution of key initiatives
  • measure and act on data
  • managing risk
  • driving deliverables
  • align operational processes
  • functional business and design requirements
  • managing dependencies
  • removing obstacles
  • anticipate risks
  • resolve issues
  • drive healthy relationships
  • innovative business and technical solutions
  • driving sound decisions
  • contribute to the evolution of our advancing Technology strategy
  • catalyst for change
  • challenge others in the organisation to adapt and grow
  • Execute strategic roadmaps
  • implement, and manage performance and expectations
  • translate sophisticated processes into clear recommendations
  • generate insights and drive outcomes
  • Build and manage repeatable and scalable enablement programmes and strategies
  • develop enablement material
  • successfully delivering multiple programmes simultaneously
  • building appropriate relationships, processes, and tools
  • cross-functional, matrix management environment
  • pick up new technologies and methodologies quickly
  • hands-on, detail-oriented delivery
  • take on multiple responsibilities
  • do what it takes to get things done
  • define strategy and requirements, scope, and shepherd initiatives through to completion