Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Merchant Services, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
The role supports a senior Executive by driving strategic clarity, operational discipline, financial rigor, and cross-organizational alignment. This position blends strategic thinking with hands-on execution to shape priorities, enable faster decision-making, and ensure follow-through on high-impact commitments. The ideal candidate brings executive presence, structured problem-solving, and strong judgment to operate independently on complex, ambiguous, and sensitive topics.
Job responsibilities
- Partner with the Executive to shape, articulate, and maintain multi-year strategy, annual operating plans, and priority roadmaps
- Develop decision materials that frame issues, options, trade-offs, and recommendations to enable clear executive choices
- Lead scenario planning and structured problem solving on strategic and operating questions
- Own development of high-stakes executive communications, including leadership decks, pre-reads, and written briefs
- Ensure consistency of messaging and narrative quality across leadership communications and key forums
- Coordinate budgeting, forecasting, and financial performance tracking in partnership with Finance and functional stakeholders
- Monitor spend, headcount, and investment priorities against plan; surface variances and implications with recommended actions
- Establish and maintain executive operating cadence (weekly, monthly, quarterly), including agendas, outcomes, and action tracking
- Track delivery of top priorities; proactively surface risks, dependencies, and execution bottlenecks and drive closure
- Support organization design, operating model evolution, and talent-related deliverables in close partnership with HR
- Drive cross-functional alignment across peer leaders; prepare stakeholder briefs and negotiation materials to resolve competing priorities
Required qualifications, capabilities, and skills
- 5+ years of experience in strategy, operations, finance, transformation, product delivery, or adjacent roles with enterprise scope
- Demonstrated experience operating close to senior leadership and influencing outcomes through structured analysis and crisp communication
- Strong strategic and analytical skills, including the ability to synthesize ambiguous inputs into clear priorities and decisions
- Exceptional executive-level writing and visual communication skills, including strong PowerPoint and Excel proficiency
- Financial acumen across budgeting, forecasting, spend/headcount tracking, and contract/SOW or vendor approval processes
- Proven ability to establish operating rhythms, manage dependencies, and drive accountability without formal authority
- High judgment, discretion, and comfort handling sensitive topics with confidentiality and professionalism
- Ability to operate independently with minimal direction and deliver high-quality outputs under tight timelines
- Strong stakeholder management skills across functions such as Finance, Procurement, Legal, Risk, and HR
- Track record of identifying risks early and translating insights into practical action plans
Preferred qualifications, capabilities, and skills
- Prior experience in an executive office, strategy, or business management role supporting VP/ED/MD-level leaders
- Consulting or internal advisory background with demonstrated delivery and change execution experience
- Experience developing annual operating plans, prioritization frameworks, and executive dashboards (RAG, dependency maps, action trackers)
- Familiarity with enterprise governance and controls related to financial stewardship and third-party/vendor engagement
- Comfort leveraging Copilot and AI-enabled productivity tools to accelerate drafting, analysis, and synthesis
- Experience leading special projects that require rapid diagnosis, stakeholder alignment, and measurable outcomes
- Demonstrated ability to move seamlessly between strategy formulation and hands-on execution across multiple workstreams