Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
This role sits within the CE&S Chief of Staff Office, supporting the EVP & Chief Customer Experience Officer, and is part of the Communications & Culture team. The team leads strategy and delivery for executive and employee communications and organizational culture across CE&S, connecting employees to business priorities through globally scaled enablement networks and regionally relevant activation.
We are seeking a Business Program Manager to lead regional execution for Asia, owning the regional operating model and translating enterprise-level priorities into scalable, high-impact culture activation. This role focuses on orchestrating execution across AI-enabled workflows and V-team structures to drive consistent delivery, employee engagement, and business outcomes across a complex and diverse region.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Regional Operating Model Ownership
- Support and drive execution of the Asia regional operating model for CE&S Culture
- Drive alignment to FY27 priorities, ensuring consistent and scalable regional execution
- Ensure execution is delivered through an AI-enabled, V-team-based model
Regional Program Strategy & Execution
- Translate CE&S Culture strategy into Asia-specific execution plans aligned to regional business priorities, workforce needs, and cultural context
- Design and manage end-of-the-end program workbacks, including milestones, deliverables, and ownership models
- Ensure consistent delivery across markets while maintaining local relevance
V-Team Leadership & Capability Building
- Lead and enable cross-functional, skills-based V-teams as the primary execution engine across the region
- Establish and drive clarity on roles, responsibilities, and accountability across communications, events, finance, partnerships, and community functions
- Build capability and consistency across V-teams to deliver scalable culture programs
AI Enablement & Execution Oversight
- Leverage AI tools (e.g., Copilot) to scale program delivery, communications, reporting, and operations
- Oversee AI-driven workflows to ensure quality, consistency, and alignment to CE&S standards
- Manage escalation and exception handling where human judgment is required
- Maintain a continuous learning mindset to integrate emerging technologies
Rhythm of Business (RoB) & Operational Excellence
- Drive disciplined execution through established RoB cadences (monthly, quarterly)
- Track progress against milestones, identify risks, and ensure stakeholder accountability
- Maintain strong operational rigor across planning, execution, and reporting
- Ensure activations drive measurable outcomes aligned to CE&S priorities
Regional Stakeholder Alignment
- Build strong partnerships with Communications & Culture leadership and Asia stakeholders
- Ensure activation offerings are high value, aligned, and connected to business strategy
- Act as a key regional connector, translating global direction into clear execution guidance
Data-Driven Insights & Executive Reporting
- Leverage Employee Signals and regional insights to identify trends, gaps, and opportunities
- Translate insights into prioritization decisions and program improvements
- Develop clear, executive-ready narratives on regional performance, outcomes, and opportunities
Executive Engagement & Visit Coordination
- Coordinate executive engagements and visits across the Asia region
- Align stakeholders on objectives, messaging, and employee experience outcomes
- Ensure seamless execution of high-impact executive-facing moments
Regional Capacity & Resource Prioritization
- Apply a tiered engagement model (e.g., high-touch vs. scaled support) across communities
- Prioritize time, investment, and support based on impact and community needs
- Balance consistency with regional flexibility
Budget & Resource Management
- Own regional budget planning, forecasting, and tracking with a focus on accuracy
- Ensure investments align to CE&S priorities and approved scope
- Optimize resource allocation to maximize program impact
Qualifications
Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.
Preferred Qualifications:
- Delivering initiatives with defined timelines and measurable outcomes
- Experience working in global, matrixed organizations with regional responsibilities
- Proven ability to translate strategy into execution plans
- Strong communication and stakeholder management skills; ability to influence without authority
- Experience in Employee Experience, Culture, HR, or community-based programs
- Experience managing V-teams or cross-functional contributors
- Familiarity with AI tools and automation technologies (e.g., Copilot)
- Demonstrated learning mindset and curiosity for emerging technologies
- Experience supporting executive engagements or large-scale events
- Strong presentation and storytelling skills, with the ability to distill complex information into clear, compelling narratives for regional and executive audiences
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**