Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Services Execution Excellence team plays a critical role in translating Microsoft’s Customer Success & Experience (CE&S) strategy into effective execution and measurable business impact. As a Business Program Manager on this team, this role contributes to driving operational excellence across the Microsoft Unified and Consulting Services portfolio by delivering cross-services, cross-Region, cross-Area, and cross-Subsidiary insights that bring strategy and priorities to life at scale.
This individual contributor role is responsible for generating actionable worldwide execution insights and supporting data‑driven actions across the Unified and Consulting Services portfolio. The role partners closely with stakeholders across Services Sales, CSU leadership, Finance, Sales Excellence, and Core teams to enable execution discipline, accelerate transformation, and improve business outcomes. The Business Program Manager applies strong analytical and program management skills to execute across the Customer Success services portfolio, translating data into insights that highlight progress, identify risks and obstacles, and support executive‑level decision making across Offers, Execution, Enablement, and related motions. This role leverages standard tools and metrics (e.g., VTB/F, MoM and YoY growth, partner attach, MCEM sales stage coverage) to improve financial performance, solution area health, and cross‑segment success indicators. Working primarily across the Americas time zone, this role influences execution by driving process rigor, supporting change management, and enabling effective renewal and mid‑term sales execution through insights, reporting, and targeted recommendations. Success in this role requires strong stakeholder partnership, executive-ready communication, and the ability to operate with autonomy while contributing to broader team and organizational goals.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Business Health and Management – Partner with leaders to drive programs that accelerate revenue reliability, growth and accuracy - aligned with MCEM standards, IAP Excellence (Pipe, Usage, Top of Funnel, ECIF and Migrations), and AI motions
- Sales Execution Transformation and efficiency – optimize emerging/updated sales strategies, processes and objectives to drive sustainable growth and improved sales performance – enabling a simplified ROB structure and translating insights to outcomes
- Agile planning Engagement - Support execution of always on planning activities in partnership with segment, accounts and operational leadership, driving account planning, with enhanced SEL guidance and enabled Go to Market motions
Qualifications
Required Qualifications:
Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
- OR equivalent experience.
Preferred Qualifications:
Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
- OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
- OR equivalent experience.
Sound knowledge & understanding of financial & sales processes, scorecards & key performance indicators used across Microsoft.
Advanced Excel, PowerBI & PowerPoint skills; aptitude for working with tools, systems, and large volumes of complex data.
Experience designing and improving reporting processes & data models, especially for new businesses and evolving scenarios.
Demonstrated ability to manage multiple priorities successfully and effectively in a fast-paced, matrixed environment.
Familiarity with Customer Success or Commercial business areas, including sales, consumption & usage driving performance with solutioning and delivery.
Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**