At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers better. And it means we prioritize a diverse F5 community where everyone can thrive.
About the Role
F5 is looking for a Business Systems Analyst III to join our License and Fulfillment team within the F5 Digital Organization. In this role, you will be a key contributor in designing, implementing, and optimizing the systems and processes that power the licensing of F5's full portfolio of products — including hardware, software, and SaaS offerings. You will work at the intersection of business and technology, partnering with cross-functional stakeholders to translate complex business requirements into scalable, efficient solutions.
What You'll Do
Serve as a subject matter expert for licensing and fulfillment systems, processes, and data flows across F5's product portfolio
Elicit, document, and analyze business requirements from stakeholders across Sales, Finance, Legal, Engineering, and Product teams
Translate business requirements into clear functional specifications, user stories, and process documentation
Partner with engineering and development teams to design, test, and implement system enhancements and new capabilities
Support the end-to-end license lifecycle, including provisioning, entitlement management, renewals, telemetry and fulfillment workflows
Identify gaps, inefficiencies, and opportunities for process improvement within licensing and fulfillment operations
Create and maintain detailed documentation including business process flows, data dictionaries, and system configuration guides
Lead and facilitate working sessions, sprint reviews, and stakeholder meetings
Define and execute UAT (User Acceptance Testing) plans, and coordinate testing with business stakeholders
Support integrations between licensing platforms and adjacent systems such as CRM (Salesforce), Oracle EBS, and Product Lifecycle Management tools
Respond to, and help manage incidents. Participate in RCA activities and assist with defining SLOs and SLIs for business stakeholders
Available for escalations outside office hours
What You'll Bring
5+ years of experience as a Business Systems Analyst or similar role, ideally in a technology or SaaS company
Experience working in Agile/Scrum environments; familiarity with tools like Jira and Confluence
Proficiency with enterprise systems such as Salesforce, Zuora, Oracle or similar licensing/ERP platforms
Excellent written and verbal communication skills, with the ability to bridge technical and business conversations
Strong analytical and problem-solving skills with a data-driven mindset
Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment
Experience writing user stories, use cases, and functional specifications
Nice to Have:
Knowledge of F5 product lines (BIG-IP, NGINX, Distributed Cloud, etc.)
Experience with API integrations or familiarity with integration platforms
Strong understanding of license models (perpetual, subscription, usage-based) and fulfillment workflows
Experience with software licensing, entitlement management, or fulfillment operations
Technical Skills & Technologies
The ideal candidate will have familiarity with some or all the following:
Microsoft Azure — Cloud Technologies (e.g. Azure Functions, Service Bus, CosmosDB)
T-SQL / SQL Server — writing and analyzing queries for data investigation, reporting, and validation
TypeScript / JavaScript — ability to read, write, or review code in collaborative development environments
REST APIs — familiarity with API integration patterns and troubleshooting
Reporting & BI Tools — Snowflake, Tableau, or similar
Agile Tooling — Jira, Confluence, or Azure DevOps
Why F5?
F5 is on a mission to provide a better digital world. We secure, deliver, and optimize applications across multi-cloud environments for the world's largest enterprises, service providers, and governments. Joining our Digital Organization means being part of a team that is transforming how F5 operates internally — modernizing systems, improving customer experience, and enabling F5's growth.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or** @myworkday.com)****.**
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.