Role Summary
The Japan Candidate Experience (CX) Lead is accountable for defining and executing the Candidate Experience strategy in Japan, in alignment with Global and APAC CX frameworks.
This role serves as the CX owner for Japan, ensuring a consistent, high-quality, and scalable hiring experience while addressing local market dynamics and regulatory requirements.
The role partners closely with Business Leaders, PX, recruiters, and RPO partners to deliver end-to-end candidate experience across all hiring segments, including early career, mid-career, and executive hiring. The Japan CX Lead also plays a critical role in capability building, stakeholder influence, and continuous improvement within a matrix organization.
Key Responsibilities
CX Strategy & Governance
• Own and execute the Japan Candidate Experience strategy aligned with Global and APAC CX operating models
• Act as the CX governance owner for Japan, ensuring compliance with global standards while incorporating local requirements
• Drive adoption and localization of global CX processes, tools, and ways of working
End-to-End CX Delivery
• Own end-to-end CX delivery across all hiring segments (Early Career, Mid-career, Executive)
• Partner with recruiters and RPOs to manage sourcing, interviewing, and hiring processes in Japan
• Continuously improve recruiting and onboarding processes to enhance candidate experience, efficiency, and quality
Stakeholder Partnership
• Partner with senior business leaders as a strategic advisor on talent acquisition and workforce planning
• Influence hiring decisions through data, market insights, and CX expertise
• Balance business needs, candidate experience, and operational scalability in complex hiring scenarios
Data, Insights & Continuous Improvement
• Leverage CX and recruiting analytics to identify trends, risks, and improvement opportunities
• Translate data and candidate feedback into actionable insights for business and regional CX leadership
• Drive continuous improvement initiatives to enhance hiring effectiveness and candidate satisfaction
People Leadership & Capability Building
• Lead, coach, and develop recruiters and RPO partners in Japan
• Build CX capability aligned with the Global CX competency framework
• Develop succession pipelines and future CX leadership talent within Japan
• Lead effectively in a matrix organization, influencing without direct authority
Tools, Technology & Employer Branding
• Govern and optimize recruiting tools and systems (e.g. Workday, HiredScore) in alignment with global standards
• Support employer branding initiatives and early talent strategies in partnership with PX and regional teams
• Represent the company at job fairs, career events, and external talent forums as appropriate
Compliance & Local Expertise
• Stay up to date on Japan labor legislation and advise business, recruiters, and regional CX teams on regulatory implications
• Ensure hiring practices comply with local laws while maintaining alignment with global CX principles
Experience
Mandatory
A minimum of 3 years experience with (online and in-person) interviews, candidate screening and evaluation
A minimum of 3 years experience in recruitment function(Midcareer, New grads, Handicapped) as a recruiting manager in a multi-national firm or in a recruitment agency
A minimum of 3 years experience in working in a big company (300+)
A minimum of 5 years experience in people management as manager
Nice to have
• Experience leading recruitment or CX operations in a matrix or regional HR operating model
• Proven ability to influence senior stakeholders without direct authority
• Experience in recruitment process design, standardization, and continuous improvement
• Experience working with global or regional HR / CX teams
• Experience in Pharma or Healthcare industry
•Experience in working for a compny with matrix reporting system
• Strong data literacy with the ability to translate metrics into business insights
•TOEIC score above 850
Skill set
• Strategic thinking with strong execution capability
• Effective stakeholder management and influencing skills
• Strong people leadership and talent development capability
• Data-driven decision making
• Ability to manage complexity and competing priorities
• Excellent communication and interpersonal skills
Language
Fluency in both Japanese and English
welcome: Over 850 point of TOEIC
Education
Bachelor’s degree
•Flexible working arrangements including Work-from-Home and flex-time
•Open-minded, inclusive, and patient-oriented culture
ng knowledge of hiring processes and candidate experience best practices
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
People Experience