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At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
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Job Description
Rules Analyst, Risk – Case Investigation & Enforcement
Team Summary
The Risk team provides industry-leading support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are partners to Visa’s clients, providing expertise to support and successfully grow their business.
The role of the Case Enforcement and Investigation team (CIE) is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided are Rules management, Rules enforcement and Risk investigations, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.
What a Rules Compliance Analyst does at Visa:
This is an individual contributor role, responsible for providing support with respect to creating and implementing compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated manuals.
The role will primarily focus on cases/incidents in Europe and may also support global compliance initiatives. The role will manage compliance cases/incidents and ensure that clients remediate their non-compliances within an agreed timeframe and, where required, non-compliance fees are assessed.
The expectations of this role include the following and is not limited to:
Monitoring, investigating, and validating the compliance status of clients and where necessary to agree and execute corrective measures
Managing internal relations within the context of compliance enforcement and non-compliance assessments and process escalating where appropriate to the CIE Management, as required
General client compliance with the Visa Rules covering:
- Assessment of the severity of the non-compliance
- Case management until resolution is achieved
- Imposing non-compliance assessments, if required
- Implementation of remediation plans and/or waivers in conjunction with RCS Development staff members
- Communication with internal stakeholders, and rule business owners
Management of simple compliance actions with business function owners at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions
Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to inquiries and / or questions related to compliance activities and ensure understanding and compliance with the Visa Rules
Develop and maintain good relationships with regional offices to ensure CIE team initiatives and best practice are effectively introduced
Support the annual strategy and objectives and plans to support the Europe region in accordance with strategy as directed by Senior Director, CIE
Responsibility and accountability for the execution of the CIE procedures, as developed and updated over time as the function progresses
Must manage independently to priorities liaising with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized.
Why this is important to Visa
The role is primarily accountable for support with a regional compliance initiative as well as reactive compliance initiatives/tasks in Europe addressing all inquiries and all potential non-compliances. As required, the role may also be engaged in the proactive reviews and proactive regional compliance initiatives as part of a bigger project group.
The role will manage internal relations within the context of compliance negotiations and enforcement (non-compliance fees) and processes escalating where appropriate to the RCS senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa.
The jobholder will work under full supervision of more senior and experienced staff of the Europe team. The role requires limited work with other business functions in Europe.
Projects you will be a part of:
As part of the team, you will get opportunity to work on strategically important initiatives for clients and Visa, including but not limited to:
- Working with in-country and hub business teams to support compliance initiatives and incidents in Europe
- Working with the CIE team to deliver a seamless client experience
- Engage in learning and understanding new products, services, risk and government initiatives, as part of your work to support Visa and client objectives
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
What you will need:
You will have a high degree of analytical skills to diagnose issues and work with the RCS team to solve them collaboratively working across Visa both in Europe and globally as required. As a candidate you should have:
Bachelors/Degree or equivalent with some work experience.
Good knowledge of English
Excellent writing and verbal skills to convey complex topics in “Plain English”.
Interpersonal, lobbying and communication skills (written and verbal)
Ability to effectively work under pressure, be proactive and self-challenging when dealing with challenging compliance issues
Good attention to detail in developing compliance plans
Good project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level.
Strong analytical and reporting skills
Some knowledge of general auditing and compliance procedures and functions
Fully computer literate in MS Word, MS Excel, MS PowerPoint, MS Outlook
Respond resourcefully to new priorities and challenges
Continually attain industry knowledge, practices, concepts and strategies
Demonstrated knowledge and ability to evaluate business compliance and adherence to relevant standards and able to make sound, rationale judgements and recommendations in carrying out compliance activity
What will also help:
Understanding of Visa products, services, and systems.
Knowledge of at least one other language apart from English.
Awareness and understanding of Visa and Client / Industry business priorities.
Working (intermediate) knowledge of Microsoft Office, SharePoint.
Knowledge of the payments industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network operating rules.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.