The Books India team is hiring an experienced Catalog Specialist to help us grow our business in innovative ways. We are dedicated to driving programmatic interventions to improve catalogue quality and hence improve customer experience over millions of books selection. Tasks include interacting and coordinating with stakeholder across teams, gathering and presenting customer feedback and incorporating into catalogue information, solving challenging operational goals and using AI as an enabler to scale.
- Report catalog audit results and communicate them to others within the organization
- Analyze data and identify new trends/patterns
- Identify generic patterns in CX escalations and to be translated into guidelines and SOPs to improve overall catalogue process
- Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
You will partner across teams to help design scalable and automated solutions to catalogue quality problems. Amazon is Earth’s most customer-centric company. Come join us and innovate with Amazon Books team.
Key job responsibilities • Track and Report Catalog Quality Metrices • Leverage AI/ML tools to identify and resolve catalog quality problems at scale effectively • Collaborate with cross-functional teams to ensure catalogue quality tasks align with project objectives and timelines • Strong analytical skills and the ability to deep-dive on complex problems • Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management and problem-solving skills
Key job responsibilities • Track and Report Catalog Quality Metrices • Leverage AI/ML tools to identify and resolve catalog quality problems at scale effectively • Collaborate with cross-functional teams to ensure catalogue quality tasks align with project objectives and timelines • Strong analytical skills and the ability to deep-dive on complex problems • Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management and problem-solving skills
Basic Qualifications
- 1+ years of program or project management experience
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience using data to influence business decisions
Preferred Qualifications
- 3+ years of interacting with customers/stake holders experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.