**Catalyst Foundations Data Center Technician - Trainee Program **
Overview
Oracle Cloud Infrastructure (OCI) is seeking skilled technicians to join our Infrastructure Operations team through the Catalyst Program – Velocity Track, designed to accelerate the development of high-potential operational talent into advanced technical roles. Successful candidates will be considered for full time permanent opportunities at the conclusion of the Trainee Program.
OCI operates one of the world's largest cloud infrastructures, supporting mission-critical services for customers around the globe. Our teams maintain the servers, storage, networking, power, cooling, and operational systems that keep Oracle Cloud running securely, reliably, and efficiently.
The **Catalyst Velocity Data Center Technician **performs operational and technical work with limited supervision and is responsible for supporting hardware installations, break/fix activities, cabling infrastructure, inventory operations, and technical troubleshooting. Technicians at this level are expected to demonstrate greater technical proficiency, independent decision-making, operational ownership, and peer leadership while contributing to continuous improvement initiatives.
Minimum Qualifications (At least ONE of the following)
- Minimum Diploma/Bachelors in IT, Computer Science, Electronics or related technical discipline
- Two (2) years of experience in data centre operations, technical support, IT infrastructure, networking, telecommunications electronis or related technical field
Preferred Qualifications (Not Mandatory)
- Previous experience supporting data center or cloud infrastructure environments.
- Experience with ServiceNow, JIRA, or similar ticket management platforms.
- Familiarity with enterprise server, storage, and networking equipment.
- Knowledge of TCP/IP networking fundamentals.
- Linux command-line experience.
- Experience with RAID, fiber optics, and structured cabling systems.
- ESD, electrical safety, ladder, powered equipment, server lift, or related certifications.
- Experience supporting enterprise-scale IT infrastructure.
Knowledge, Skills & Competencies
- Working knowledge of server hardware, storage, and networking technologies.
- Ability to troubleshoot routine operational and technical issues with limited supervision.
- Strong procedural discipline and documentation skills.
- Demonstrated attention to detail, quality, safety, and operational rigor.
- Ability to identify opportunities for operational improvement.
- Ability to mentor and support developing technicians.
- Effective communication across teams and stakeholders.
Physical & Work Requirements
- Ability to lift up to 20kgs safely.
- Ability to climb ladders, work at height, and operate in confined spaces as required.
- Ability to perform physically demanding work in a data center environment.
- Ability to work non-standard schedules, including nights, weekends, holidays, and shift-based.
- Reliable transportation to the assigned data center location.
- Ability to travel locally and up to 5% domestically as required.
- Visa sponsorship is not available. You must have full work rights in Malaysia.
Additional Information
If you do not meet the minimum qualifications for the Velocity Track please apply for the Catalyst Foundations Data Centre Technician - Trainee Program.
Anticipated Start Date (subject to change): 31 August 2026
Key Responsibilities
Data Center Operations, Break/Fix & Hardware Maintenance
- Perform rack-and-stack activities for servers, network equipment, and related infrastructure.
- Install, upgrade, replace, troubleshoot, and decommission server and network hardware.
- Perform break/fix activities across server, storage, and networking platforms.
- Execute hardware maintenance activities and component replacements following approved procedures.
- Support deployment, upgrade, validation, and retirement activities throughout the hardware lifecycle.
- Perform initial root-cause analysis and determine appropriate escalation paths.
Network Installation & Cabling
- Install, label, test, validate, and maintain copper and fiber cabling infrastructure.
- Verify network connectivity and cabling integrity using established standards.
- Support physical network infrastructure modifications and equipment installations.
- Assist with troubleshooting network connectivity and infrastructure issues.
Technical Support & Ticket Management
- Monitor and respond to assigned work through ServiceNow, JIRA, or equivalent systems.
- Troubleshoot hardware and infrastructure issues independently within established operational boundaries.
- Document findings, corrective actions, and resolutions accurately.
- Escalate complex technical issues with complete supporting information.
- Consistently meet established service level agreements and operational metrics.
Inventory, Asset & Logistics Management
- Receive, audit, track, stage, and ship equipment.
- Maintain accurate inventory records and asset management systems.
- Support warehouse operations, logistics activities, and material movement processes.
Safety, Security & Compliance
- Follow SOPs, MOPs, and approved change management procedures.
- Adhere to security, compliance, and access control requirements.
- Maintain safe, organized work environments utilizing 5S and operational excellence principles.
- Promote safety awareness and operational discipline across assigned work areas.
Collaboration & Continuous Improvement
- Collaborate with engineering teams, vendors, contractors, and colocation partners.
- Assist with infrastructure validation and deployment readiness activities.
- Identify recurring operational issues and recommend corrective actions.
- Support onboarding, training, and knowledge sharing for less-experienced technicians.
- Contribute process improvement ideas that enhance efficiency, reliability, and operational effectiveness.
Career Level - IC0