Join the rapidly expanding Wearables and AI Smart Glasses sector at Meta Reality Labs. We are looking for a Retail Experience & Field Operations Manager to spearhead our 3rd party retail channel strategy across India. This pivotal role will serve as the central connection point for internal cross-functional teams, external support agencies, and retail partners. You will play a crucial part in advancing Meta’s presence in the Consumer Electronics retail landscape. Key responsibilities include managing field sales staffing, overseeing temporary and long-term retail display initiatives, and guaranteeing the execution of global physical fixture merchandising standards. By effectively showcasing our products in-store, you will enable customers to discover, understand, and engage with the next stage of social technology.
Responsibilities
Grow sales revenue, market share, brand advocacy, and purchase consideration for Meta products Manage the performance of our agency's field sales team, holding them accountable for execution metrics, budget, and ROI targets Own the staffing strategy, optimize field coverage models quarterly, and facilitate weekly performance reviews and Quarterly Business Reviews Directly partner with the Meta Field Sales Lead on training content deployment and collaborate with the Data Science team to deliver analysis on staffing sales impact Lead the planning, design, production sell-in, and implementation of Retail Display programs across India, supporting campaign-oriented temporary pop-ups and long-term furniture programs Act as primary liaison between fixture vendor partners, graphic producers, and internal marketing teams, maintaining project management documents to ensure on-time and on-budget delivery Utilize internal tools to generate purchase orders, track spending, and drive process efficiencies Plan, prioritize, and execute a large volume of merchandising projects across multiple global retailers Ensure all field merchandising components—including fixtures, demo units, graphics, and display technologies—are functioning properly and maintained to our high standards Build highly detailed execution plans, enforce global in-store processes, and maximize ROI Review execution instructions, process invoices, and manage weekly conference calls with third-party labor partners to keep all deliverables on track
Qualifications
5+ years of relevant experience in retail physical project management, in-store merchandising (brand or vendor side), or field sales operations within large organizations Proven experience working with Consumer Electronics retail partners (e.g., Reliance, Croma etc) across India Clear understanding of retail fixture production, installation implementation, and the unique operating conditions of different retailers Exceptional attention to detail with experience in creating project trackers, managing budgets, forecasting, and controlling spend Highly effective at managing conflict and navigating complex, international business environments Proficiency in using Google Suite and AI tools for productivity Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies