Claim Advisor Auto

Allstate Allstate · Insurance · NB · Remote

This role is for a Claim Advisor at Allstate, responsible for handling complex automobile insurance claims. The advisor will review policies, investigate claims, determine coverage and liability, and settle claims in accordance with company policies. Collaboration with customers, service suppliers, other insurance companies, and law enforcement is required. The role emphasizes customer service and requires a minimum of 1-3 years of experience in handling complex auto claims and an Adjusting License Level 1 or equivalent. The company uses AI tools in its recruitment process, but this role itself is not AI-focused.

What you'd actually do

  1. Review insurance policy and coverages
  2. Investigate complex automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability
  3. Settle claims in accordance with organization’s policies and practices.
  4. Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement

Skills

Required

  • Minimum high school education or equivalent
  • Adjusting License Level 1 or equivalent
  • 1 - 3 years handling complex automobile claims
  • Knowledge in understanding and interpreting policies
  • Commitment to providing outstanding customer service
  • Proficient keyboard skills and computer literacy

Nice to have

  • Enrolled in (or willing to enroll in) CIP designation

What the JD emphasized

  • 1 - 3 years handling complex automobile claims is required