Claims Lead

About the Role

Are you a seasoned professional eager to elevate your leadership skills in a dynamic and impactful environment? We have an exciting opportunity to lead a team within our US & Canada Claims operation. In this fast-paced environment, you’ll tackle complex challenges, implement innovative process improvements, and deliver exceptional claims management. Join us to make a meaningful impact and shape the future of claims outcomes through your expertise and strategic vision.

This role offers a unique opportunity to diversify your career while leading a high-performing team. As part of the US & Canada Claims team, you’ll leverage your skills and experience to address evolving challenges, drive operational excellence, and contribute to groundbreaking strategies that redefine industry standards. If this aligns with your passion and expertise, we want to hear from you!

You will collaborate closely with our Claims Leadership team based in Phoenix, Ariozona. This hybrid role requires 60% onsite attendance at our Phoenix office, allowing for both in-person engagement and the flexibility of remote work.

What the Candidate Will Need / Bonus Points

What the Candidate Will Do

1. Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation.
2. Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership.
3. Align the team with organizational goals, ensuring strategic initiatives are executed effectively.
4. Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth.
5. Identify opportunities for team development and leverage individual strengths to build a high-performing team.
6. Partner with cross-functional teams to influence key metrics and continuously improve claims processes.
7. Serve as a technical functional expert for direct reports and responsible for real time support.

Basic Qualifications

1. Bachelor’s Degree or equivalent professional working experience.
2. 2+ years of front-line leadership experience in a result-driven environment
3. Willingness to work holidays, weekends, and/or mid-shift

Preferred Qualifications

1. 2+ years of experience in claims adjusting.
2. 6+ months of experience on the First Notice of Loss (FNOL) team at Uber
3. 1 year of experience handling sensitive or safety-related user issues within Uber.
4. Strong understanding of claims policies and procedures, with the ability to apply them effectively.
5. Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs.
6. Proficient in managing multiple tasks across various technology platforms.
7. Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills.
8. Experience or familiarity with project management

For Phoenix, AZ-based roles: The base salary range for this role is USD$86,500 per year - USD$96,250 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.