Claims Reporting Representative

Allstate Allstate · Insurance · Tijuana, Mexico

This role is responsible for guiding callers to the appropriate party based on their need and the relevant policy or claim, and performing basic clerical duties. Key responsibilities include establishing connections with customers to gather information for first notice of loss claims, providing an overview of the claims process, screening and routing calls, obtaining and providing file information, documenting claims, assisting with scheduling inspections and rental cars, remaining empathetic, and using online resources to assist customers.

What you'd actually do

  1. Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
  2. Provides an overview of the basic claims process and information of a general nature to customers.
  3. Receives, screens, and routes incoming telephone calls and other electronic correspondence.
  4. Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
  5. Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation

Skills

Required

  • Fully Bilingual (English/Spanish)
  • Ability to empathize with the customer.
  • Computer Skills
  • Good organization skills with timely follow-up skills
  • Good oral and written communication skills

Nice to have

  • Call Center experience
  • Insurance industry knowledge