Overview
Industry Solutions Delivery (ISD) is a global organization of more than 6,000 strategic sellers, industry experts, engineers, architects, consultants, and delivery professionals. We work side by side with the world’s most influential companies to deliver Microsoft technology and accelerate their digital transformation journeys. Our team values diverse perspectives and encourages everyone to be their authentic self. Join us to help create innovations that make a global impact.
As a Client Delivery Partner (CDP) - Retail, you are accountable to Microsoft’s largest customers for the successful planning and execution of transformational programs. You use deep industry experience to lead a dedicated team across the full transformation engagement lifecycle, helping customers achieve measurable business outcomes in a trillion-dollar addressable market.
This role offers flexible remote work choices and requires you to be onsite at the Microsoft Bentonville, Arkansas office three days a week. It also includes up to 25% travel.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture embraces a growth mindset, inspires excellence, and encourages teams and leaders to bring their best each day. Together, we create innovations that impact billions of people around the world—and you can help us deliver on that mission.
Responsibilities
The CDP is first and foremost a relationship leader. You build trusted, long-term relationships with customer executives and help them shape business strategy and execute against it. You are a recognized expert with a strong track record delivering complex programs and turning executive decisions into results. Your core responsibilities include developing executive relationships with customers in a matrixed environment by bringing relevant industry insights and solutions that enable customer success in the marketplace. You work to deliver the transformation solutions in a matrix environment that strengthens trust in Microsoft through consistent, high-quality execution.
To ensure strong delivery execution, you provide executive sponsorship within Microsoft. You help identify and pursue business development. Working with delivery and technical solutioning teams aligned to the account, you build a culture focused on business outcomes and product realization. You work across organizational boundaries—including Customer Success, Account Teams, Specialist Sales, Engineering, leadership teams, and the partner ecosystem (GSI/ISV)—to align on the customer’s long-term success and ensure a high bar for quality, performance, and value.
**Specific Responsibilities: **
**Drive outcome-based client value through digital transformation, innovation, and industry thought leadership. **
- Leverage industry and functional expertise to shape client strategy and deliver measurable business outcomes.
- Co-create transformation roadmaps with the client and drive innovation across the program portfolio.
- Orchestrate the Microsoft ecosystem (product, sales, and services) to accelerate impact.
- Maintain a strong industry presence through events, forums, and publishing to strengthen thought leadership.
- Align Microsoft and partner resources across organizational boundaries to execute against customer priorities.
**Build durable, trust-based relationships. **
- Serve as a trusted advisor to the customer executives through deep understanding of the customer and their industry.
- Partner with Microsoft executives to expand and deepen strategic relationships.
**Enable sustainable account growth through long-term strategy and execution. **
- Develop a multi-year account vision and plan aligned to customer business needs.
- Manage long-term account financials, including pipeline/funnel development, revenue, and strategic investments.
- Help originate deals and next step proposals that shape innovative commercial constructs and solution approaches.
- Set and maintain a high bar for quality and outcomes across business development, delivery, technical solutioning, and business analysis.
**Leadership and develop people. **
- Lead individuals within a matrixed professional services team; provide performance feedback and mentor future leaders.
- Guide Microsoft teams on client engagement strategies and scalable, repeatable solutions.
Other
- Embody our culture and values.
Qualifications
**Required/minimum qualifications **
Master's Degree in Engineering, Information Technology, Business, or related field AND 10+ years solution delivery, customer-facing consulting, or digital transformation experience
- OR Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, customer-facing consulting, or digital transformation experience
- OR equivalent experience.
Master's Degree in Engineering, Information Technology, Business, or related field AND 10+ years solution delivery, customer-facing consulting, or digital transformation experience
- OR Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, customer-facing consulting, or digital transformation experience
- OR equivalent experience.
**Additional or preferred qualifications **
Master's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, customer-facing consulting, or digital transformation experience
- OR Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 15+ years solution delivery, customer-facing consulting, or digital transformation experience
- OR equivalent experience.
12+ years relevant work experience within Retail industry.
12+ years relevant work experience in solution delivery.
5+ years relevant experience in financial management (e.g. profit and loss).
Management consulting experience, influencing executive decisions and driving business outcomes.
Experience running disciplined customer and business review processes with cross-functional teams, prioritizing blockers, and problem solving across organizational boundaries.
Experience executing transformation strategies and operating in complex environments.
Client Delivery Partnership IC6 - The typical base pay range for this role across the U.S. is USD $146,000.00 - $243,000.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $184,400.00 - $267,000.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**