Client Service Associate

JPMorgan Chase JPMorgan Chase · Banking · Mumbai, Maharashtra, India · Commercial & Investment Bank

Client Service Associate role within JPMorgan Chase's Global Index Research team, focusing on fixed income indices. The role involves refining processes, collaborating with research and data science teams, managing projects, and resolving client queries. Requires a bachelor's degree in Quantitative Finance or Management in Information Systems and 2+ years of financial services experience.

What you'd actually do

  1. Review and refine existing index research processes for enhanced efficiency.
  2. Build strong partnerships with internal stakeholders and external vendors.
  3. Collaborate with Research, Technology, Reference Data, Data Science, and QR teams to deliver results.
  4. Manage complex projects, including system migration, integration, and end-to-end process improvement.
  5. Gather detailed specifications and requirements from varied teams and partners.

Skills

Required

  • bachelor's degree or equivalent in Quantitative Finance or Management in Information Systems
  • 2+ years of relevant experience in financial services
  • client service experience and ability to resolve queries
  • Manage complex projects and process improvements efficiently
  • Apply quantitative and analytical skills to deliver insights
  • Communicate clearly in written and verbal formats with multiple stakeholders