Job Requisition ID #
26WD98388
Position Overview
As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast-paced, team-oriented environment.
Do you enjoy working with Windows, Microsoft Office, and CRM tools such as Salesforce to resolve customer inquiries? Bring your skills to our team — apply today!
Key Responsibilities
- Provide multi-channel support (phone, chat, email) to customers and partners
- Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution
- Ensure access to purchased software using internal systems and remote tools
- Deliver a high-quality, solution-focused customer experience
- Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
- Act as a subject matter expert on Autodesk policies, processes, and tools
- Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
- Contribute to knowledge base content and recommend process improvements
- Maintain professionalism and adaptability in a fast-paced environment
Minimum Qualifications
- BSc or MSc graduate with 0–4 years of professional experience
- Fluency in German and English required
- Experience using a CRM system; Salesforce preferred
- Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM)
Preferred Qualifications
- German plus other language skills are an advantage
- Strong verbal and written communication skills
- Experience in a customer service or support environment with strong problem-solving skills
- Ability to manage multiple priorities in a dynamic, fast-paced environment
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
**Are you an existing contractor or consultant with Autodesk? **
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