Job Requisition ID #
26WD98264
Position Overview
As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned with care, and understanding. You will ensure that customer and partner problems are analyzed and resolved with the goal of creating an great customer experience in an environment of shared team knowledge. You will report to the Senior Manager Client Services. We value hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time but remote working is also supported in Ireland, however we would like you to join your team on a monthly basis to meet up.
Responsibilities
- Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues
- Communicate with customers/partners across multiple systems; including phone, chat, and email (web and Outlook)
- Ensure a high-level of customer and partner satisfaction.
- Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests
- Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
- Be a subject matter expert as it relates to Autodesk policies, processes, and tools
- Be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
- Learn our internal systems that our partners and customers use to access our products and services. Knowledge of operating systems is a must for a Client Services role.
- Educate our customers and partners on resources available to self-serve. You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars
- Liaise with sales teams to address customer related issues and order questions.
- Look for areas to improve both processes and systems and automated solutions
Minimum qualifications
- Have great communication skills
- Identify trends and propose solutions to recurring problems
- Have Microsoft Office Skills and like to learn about new platforms and tools
- Enjoy working in a customer service role providing live support
- Work from 7am to 4pm or 9am to 6pm weekdays
- Fluent in English and Italian and Spanish plus other European language an advantage.
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
**Are you an existing contractor or consultant with Autodesk? **
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