The Client Solutions Manager (CSM) for Meta’s Global Business Group is a strategic and enthusiastic solution-driver who puts the needs of our customers first. The CSM will work with global brands to build strategic partnerships, drive growth, develop ROI-positive marketing strategies, and improve performance. Success in this position requires strong consultative sales and analytical skills, a passion for marketing and technology, and the ability to thrive in a dynamic, team-oriented environment.
Responsibilities
Work with businesses to understand their objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, creative guidance and measurement recommendations. Build key stakeholder relationships including c-suite and founders, as well as internal leaders, and be seen as a key influencer in shaping platform strategy and feeding back on needs of ecommerce businesses. Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients. Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers. Including 1st party data, ecomm platforms and attribution and measurement systems. Manage planning, execution, ongoing reporting and optimisation of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time recommendations). Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across multiple accounts across multiple countries used by clients).
Qualifications
7+ years of experience in client partnerships, with a proven track record of managing and growing large-scale portfolios Demonstrated ability to build and expand strategic relationships with C-suite executives and agency partners Experience in ad tech marketing technologies and understands how to implement them for an effective and efficient marketing strategy Experience working with Meta Business Suite Advanced analytical capabilities, with the ability to lead complex measurement/attribution problem-solving and turn data into actionable insights that drive significant performance optimization Proven ability to lead and scale cross-functional initiatives, identifying incremental revenue opportunities and driving the adoption of new tools and practices (e.g., AI tools) with high attention to detail Self-starter with a strong work ethic and ability to work independently with high intensity and urgency Effective and creative problem-solving and decision-making skills, essential for navigating complex client challenges and market dynamics Ability to travel as needed Experience with business case modeling and market/opportunity sizing Demonstrated knowledge of digital media platforms, advertising success metrics, and industry trends Experience with Meta’s full suite of advertising solutions Track record of success in managing and growing client relationships