Meta is seeking a Client Solutions Manager (CSM) to join Meta The CSM will work with large local advertisers, who are operating multi-channel, and combine a focus on eCommerce & Retail with brand & performance marketing on the fast growing Meta platforms Facebook, Instagram & WhatsApp. We are looking for a strategic and enthusiastic solution-driver who puts customers at the core of everything. This person has a passion for marketing, and firm belief that the future of marketing is identity-based, data-driven and grounded in measurable outcomes. The CSM is responsible to drive revenue by advising on campaigns on Meta platforms, negotiating and optimizing the advertising solutions, and use data and analytics to build consultative advice for our customers. Success in this position requires a high level of consultative depth (focus on business outcomes sought by the client and customize appropriate solutions) and analytical skills (campaign analytics, ad solution optimization), with focus on client KPI’s. The CSM must be solution-oriented, with curiosity and the ability to drive impact in a dynamic, team-focused environment, while prioritizing work effectively to meet deadlines.
Responsibilities
Work with top companies to understand their business objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, page strategy, creative and measurement recommendations Build key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Meta narrative Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers Media Planning, Strategy, and Measurement :Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimization and real time targeting recommendations) Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by client, setting up pipelines to pull conversion and impression data, etc.)
Qualifications
3+ years of experience in performance marketing and/or account management roles Understanding of online and traditional advertising and/or deeply passionate about digital markeiting and proven ability to learn and deliver rapidly in new environments Experience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy is useful Critical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the ability to arrive at solutions in a structured manner and the ability to communicate this clearly and effectively Experience developing and managing cross-functional partnerships as well as client relationships in a complex and rapidly evolving environment Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Ecommerce Industry understanding Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Digital Marketing, Technology, and accompanying Meta advertising solutions