Meta is seeking a Client Solutions Manager (CSM) to join our Ads Business Team. The CSM will work with large local advertisers, who are operating multi-channel, and combine a focus on performance marketing with brand marketing on the Meta platforms. We are looking for a strategic and solution-oriented professional who puts customers at the core of everything. This person has experience in marketing, and firm belief that the future of marketing is identity-based, data-driven and grounded in measurable outcomes. With proven understanding of online performance marketing, the CSM is responsible for driving revenue by advising on campaigns on Meta platforms, negotiating and optimizing the advertising solutions, and using data and analytics to build consultative advice for our customers. Success in this position requires demonstrated consultative and analytical skills (campaign analytics, data visualization, ad optimization), with focus on client development. The individual must be solution-oriented, with curiosity and ability to drive measurable outcomes in a dynamic, team-focused environment, while prioritizing competing workstreams to meet deadlines.
Responsibilities
Work with brands to understand their business objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, page strategy, creative recommendations, and measurement recommendations Leverage Meta's extensive Performance Marketing (Direct Response) solutions and Brand solutions apart from the growing Business Messaging suite to the benefit of our advertisers Build key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Meta narrative Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients Develop media and entertainment vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers Serve as an industry thought leader in social media and digital advertising and adapt to Meta’s ongoing product and technology developments Media Planning, Strategy, and Measurement - Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time targeting recommendations) Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by clients, setting up pipelines to pull conversion and impression data, etc.)
Qualifications
Bachelor's degree in a relevant field (e.g., Marketing, Business, Communications, or related field) 4+ years of experience in performance marketing and/or account management roles Demonstrated experience of digital performance marketing and accompanying Meta advertising solutions Critical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the dexterity to arrive at solutions in a structured manner Demonstrated dexterity to develop and manage cross functional partnership as well as client relationships in complex and rapidly evolving environment Willingness to travel Experience in media and entertainment or disruptive industries preferred Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)