At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
**Job Function: **
Customer Management
**Job Sub Function: **
External Customer/Product Training
Job Category:
Professional
All Job Posting Locations:
Cincinnati, Ohio, United States of America
Job Description:
About Surgery
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for a Clinical Education Specialist to support our MedTech Surgery group. This role must be based within a commutable distance of Cincinnati, OH and will work a Remote/WFH but must be able to come on-site to support labs when needed.
Purpose:
The Clinical Education Specialist (CES) is responsible for the strategic development, preparation and execution of hands-on training experiences supporting Johnson and Johnson Institute in Cincinnati, OH and field-based programs for Professional Education under North America MedTech Education. The CES collaborates and aligns priorities to support Professional Education, R&D, Marketing, Sales Education Grants, and Meetings and Conventions to develop customized hands-on educational experiences that meet the goals and needs of multiple business partners. The CES partners with colleagues to optimally teach and train on the safe and efficacious use of Johnson & Johnson products in a lab setting to external Healthcare Professional customers. They serve as the subject matter authority on anatomy, language of medicine, clinical procedures, disease states and all J&J MedTech Surgery (Ethicon) technologies. They need to balance priorities and timelines well and be comfortable in a dynamic environment. They ensure compliance to all legal, regulatory and HCC policies to include; IACUC, AAALAC, Advamed, Pharma, ACCME, AATB and other global legal and regulatory bodies.
You will be responsible for:
- Know and follow policies and procedures related to work activities performed.
- Complete training in area of responsibility within allowed time. Training is required for changes in existing policies & procedures, for new assignments & for implementation of new policies & procedures. Complete required periodic re-training in areas such as safety & environmental compliance. Successful completion of designated primary sales training and Clinical Education training evaluations.
- Follow all company safety policies & other safety precautions within work area. Promote safety to all associates that enter work area. Follow Health Care Compliance guidelines as well as follow operating room training and safety standards (Bloodborne pathogens training, etc.).
- Deep understanding of the safe and efficacious use of Johnson & Johnson Products. All-encompassing understanding of surgical procedures across several specialties, applicable disease states and appropriate product application. Ability to instruct and translate that knowledge into comprehensible education for different audiences.
- Strong communication skills and the ability to train, mentor and coach new associates in human and animal anatomy, medical language, and the procedure steps and appropriate product application in surgical procedures across many specialties. Demonstrate shown presentation skills to perform product in-services on animate, inanimate, cadaveric and other simulated models.
- Perform as the subject matter authority to the Johnson & Johnson business in Clinical Education, advising on appropriate models to meet learning objectives, hands-on education development and execution, and other clinical needs. Lead priorities effectively, acting with speed, flexibility and accountability to achieve goals.
- Strong capacity to interact, dialogue and educate all levels of both internal and external customers in the Johnson & Johnson Institutes and in the field. Collaborate with many different departments, business partners of all levels, building effective solutions to drive the education business plan. Build and handle relationships with all business partners and facilitate key strategic relationships with facilities and third-party vendors.
- In-depth understanding of the Johnson & Johnson business, organizations and processes. Translate business requirements into Clinical Education strategy and plans.
- Acquire and translate customer insights to the broader organization as it relates to unmet needs and future educational and product offerings.
- Understand and apply market, industry, competitor, and health care compliance, legal, and regulatory knowledge. Understands the external marketplace including competitor offerings and strategy, changing business partners, and applies knowledge to craft Clinical Education offerings.
- Lead Clinical Education projects through application of customer insights and tactical planning to develop and implement new education modalities. Contribute to creative and viable products, service and/or solutions making valuable contributions. Develop measurable project plans with clear objectives, metrics, resource requirements, and results.
Qualifications / Requirements:
- Minimum of a Bachelor’s degree is required.
- At least 3+ years experience in a Clinical, Learning & Development, or related environment required.
- Healthcare Industry or Clinical (General Surgery) Setting strongly preferred.
- Knowledge of Ethicon Product Portfolio preferred.
- Operating Room or Healthcare Professional facing experience preferred.
- Education and/or Training experience preferred.
- Experience in complex scheduling and execution of projects preferred.
- Project leadership experience preferred.
- Up to 70% domestic travel may be required.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
Required Skills:
Preferred Skills:
Analytical Reasoning, Communication, Confidence Building, Customer Satisfaction, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Organizing, Performance Measurement, Presentation Design, Problem Management, Problem Solving, Product Knowledge, Reporting and Analysis, Training Delivery Methods
The anticipated base pay range for this position is :
$94,000.00 - $151,800.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits