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**Job Function: **
Customer Management
**Job Sub Function: **
Technical Field Service
Job Category:
Professional
All Job Posting Locations:
North Ryde, New South Wales, Australia
Job Description:
About Orthopaedics
Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.
Are you passionate about improving and expanding the possibilities of Orthopaedic surgeries? Ready to join a team that’s reimagining how we heal? Our Orthopaedics Teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.
Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.
The Opportunity
We are seeking a solution‑driven, results‑oriented Clinical Specialist to join our Joint Reconstruction team in NSW. Based on the Central Coast and reporting to the Clinical Team Leader, you will play a key role in supporting surgical procedures across our Hip and Knee portfolios, working closely with Orthopaedic Surgeons and Theatre teams to deliver outstanding clinical outcomes.
This is a part time role, 2 days a week in the Central Coast region of NSW.
Responsibilities
- Delivering high‑quality in‑theatre clinical support to Orthopaedic Surgeons, including in‑servicing, workshops, and education for hospital teams
- Developing and maintaining strong professional relationships with Surgeons and theatre staff, identifying opportunities and referring leads to the Sales team
- Partnering closely with Product Specialists to drive product uptake, supporting launches, demonstrations, evaluations, and rollouts
- Maintaining exceptional clinical and product expertise through continuous learning, ensuring clinical excellence and a consistently high standard of customer experience
About You
- Tertiary qualification in a health-related field (Nursing, Physiotherapy, Occupational Therapy, Exercise Science, Chiropractic etc.), and confidence to work effectively under pressure in an operating theatre environment
- Strong communication, presentation and customer service skills
- Self-starter who is results driven and solutions focused
- Autonomous and able to work as part of a team, and is organised with good time management skills
Why Choose Us
- Competitive remuneration package
- Continuous training and support
- Award-winning leadership development programs
- Inclusive, flexible, and accessible working arrangements
- Equal opportunity employer supporting diversity and inclusion
Our Benefits
- Up to 18 weeks of parental leave to support new parents
- 4 days of volunteer leave to give back to the community
- Option to purchase up to 2 weeks of additional annual leave for extra time off
- Enjoy a dedicated Wellbeing Day to prioritise self-care
- Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
- Access to an Employee Assistance Program for personal and professional support
- Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
- Life insurance coverage for added peace of mind
And much more...
Great Place to Work® Certified – 2025
Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.
Johnson & Johnson - Australia & New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation.
This position requires frequent travel to hospitals in the Central Coast region. All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.
_Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. _
**Required Skills: **
Preferred Skills:
Analytical Reasoning, Business Behavior, Communication, Continuous Improvement, Controls Compliance, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Execution Focus, Facilitation, Incident Management, Project Management Office (PMO), Report Writing, SAP Field Service Management, Service Request Management, Technical Credibility