Clinical Success Manager

Doximity Doximity · Vertical AI · U.S., San Francisco, CA · Remote · Sales & Client Success

Doximity is seeking a Clinical Success Manager to drive the adoption of AI-powered solutions within health systems. This role involves partnering with clinical stakeholders, leading onboarding and enablement, gathering user feedback, and supporting go-to-market efforts. The goal is to ensure seamless integration of AI tools, reduce administrative burden, and enhance clinical efficiency.

What you'd actually do

  1. Lead onboarding and enablement efforts for clinical users, including delivering training, developing educational materials, and supporting adoption strategies across client organizations
  2. Build and maintain strong relationships with clinicians, operational leaders, and executive stakeholders to ensure long-term success and engagement
  3. Gather and synthesize feedback from users to inform product improvements and influence roadmap priorities
  4. Partner cross-functionally with product, engineering, and design teams to represent the voice of the clinician and ensure solutions align with real-world workflows
  5. Track and analyze usage patterns, adoption trends, and outcome metrics to measure success and communicate impact to both internal and external stakeholders

Skills

Required

  • 5+ years of clinical experience (e.g., MD, DO, NP, PA) or equivalent deep exposure to clinical environments
  • Familiarity with Epic and a strong understanding of clinical workflows and key integration points
  • Experience working with AI tools in a clinical setting
  • Demonstrated ability to drive adoption of new tools or initiatives within healthcare settings
  • Experience working cross-functionally in dynamic, fast-paced environments
  • Strong communication skills, with the ability to engage both frontline clinicians and senior leadership

What the JD emphasized

  • AI-powered solutions
  • AI tools