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**Job Function: **
Customer Management
**Job Sub Function: **
External Customer/Product Training
Job Category:
Professional
All Job Posting Locations:
Cincinnati, Ohio, United States of America, Santa Clara, California, United States of America
Job Description:
Robotics & Digital Solutions, part of the Johnson & Johnson family of companies, is recruiting for a Clinical Training Manager, Monarch located in the United States. This is a field-based position, though close proximity to Cincinnati, OH or Santa Clara, CA is preferred.
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
The Clinical Training Manager will be responsible for the facilitation of technical and clinical training across a variety of stakeholders. This individual will directly impact the success of new and existing Monarch programs by facilitating technical training for physicians and their clinical staff, supporting their initial procedures, and providing field-based advanced training. The Clinical Training Manager will also support the execution of technical and clinical training as part of our commercial education / sales training programs. This rewarding role will require a self-led, motivated, highly communicative and collaborative individual who can quickly and assuredly build long-term relationships with internal and external stakeholders.
- Facilitate primary technical training in clinical and non-clinical settings for physicians and their clinical staff.
- Collaborate with the Field Sales Organization and Global Customer Success to ensure excellent customer experience leading up to and throughout program launch.
- Support initial adoption of the system and future updates / upgrades at new or existing customer sites.
- Confidently interact with hospital personnel in all relevant departments, including but not limited to physicians, executives and both clinical and non-clinical staff members.
- Facilitate technical training and competency assessments of the field sales organization.
- Support hands-on product demonstrations for prospective customers or fellows / residents, including during external (society or institution based) hands-on education programs.
- Collaborate with teammates focused on content development and curriculum design to provide subject matter expertise during the development of training content.
- Develop strong working relationship with R&D, Clinical Engineering, and Service to ensure a feedback loop between functions.
- Consistently demonstrate excellent verbal and written communication skills.
Qualifications - Required
- BA / BS or equivalent work experience required.
- Experience educating clinicians, sales team members, and/or peers on complex medical devices or technologies.
- Excellent written and verbal communication skills, including the ability to listen, understand customer feedback, and competently relay information within the organization.
- Demonstrated leadership in positively impacting utilization of technology and proactive communication of both successes and challenges.
- Available for up to 75% travel.
Qualifications - Strongly Desired
- Experience working with Pulmonologists and/or Thoracic surgeons.
- Foundational knowledge of Pulmonary and Thoracic anatomy and disease states.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Business Development, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, Performance Measurement, Problem Management, Process Improvements, Technical Credibility
The anticipated base pay range for this position is :
Salary Range $102,000 - $177,000 / $118,0000 - $203,550 Bay Area Only
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits