As a Closer at Rocket Close, you are the trusted point of contact guiding clients and real estate agents through their closing transactions with confidence and clarity. You combine meticulous attention to detail with exceptional client service to ensure every closing runs smoothly and every document is executed flawlessly. Your expertise in settlement processes, fund management, and title clearance directly impacts the success of each transaction and the satisfaction of everyone involved. You thrive in a fast-paced environment where precision, communication, and problem-solving are essential. You'll make a meaningful difference by transforming complex closing processes into seamless, transparent experiences.
This role requires in office expectations in our Palatine, IL and Downers Grove, IL offices.
About the Role
- The main point of contact for the buyers, sellers, and agents
- Manage each file from start to finish and make sure each team member is completing their workflow
- Ensure that the process stays organized and all contract contingencies are being met
- Obtain pertinent info from customers/agents for the title department to clear the title
- Provide strong customer service and title knowledge to deliver a great customer experience, and guide clients and agents through every step of the closing process
- Answer our main phone line, explain title quotes, title insurance, and the settlement process to current and potential customers
- Overseeing title and closing for all residential projects/clients in your market
- Managing assigned tasking for yourself and your support team
- Verifying title clearance of assigned files prior to closing
- Working with the support team on title defects, issues, as well as a review of all entity documents for sufficiency.
- Reviewing closing documents prior to, and after, closing to ensure completeness and accuracy
- Ensure the file is balanced before sent to the funding
- Ensure that documents for recording are complete and ready to record before sending to post-closing
- Attend and manage real estate closings, serving as the primary point of contact for clients, real estate agents, and lenders throughout the transaction
- Review closing instructions, verify all funds received are good funds, confirm disbursements align with the settlement statement, and ensure the file is balanced and complete
- Prepare miscellaneous closing documents, including revising figures and resubmitting documents as needed to address any changes identified at the closing table
- Ensure the closing package is properly executed with all names, legal descriptions, and critical details shown correctly on all documents, especially mortgages, notes, and deeds
- Review title commitments and secure all necessary title clearance documents, including transfer stamps, invoices, payoff statements, surveys, HOA letters, and final utility bills
- Review mortgage payoffs for accuracy, transmit payoff funds in a timely manner, and coordinate with lenders to confirm receipt and processing
- Handle post-closing items necessary to cure the file, including reconciliations, holdbacks, recording corrections, and lien payoff verification to ensure timely recording and lender package delivery
About You Minimum Qualifications
- 2+ years of experience as an Escrow Officer or in a similar closing/settlement role
- Strong written and verbal communication skills with the ability to convey complex information clearly and concisely
- Excellent attention to detail and organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Client service background with a demonstrated ability to build rapport and exceed expectations
Preferred Qualifications
- Proficiency with Qualia, Tableau, or GSuite platforms
- Experience with title software and settlement systems
- Familiarity with real estate lending processes and lender requirements
- Track record of successfully managing high transaction volumes
What You'll Get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About Us Rocket Close is a leading national provider of title insurance, property valuations and settlement services. Here, you’ll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
_This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com._
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $26.45-$50.66. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found **_here_**. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.