Cloud Infrastructure Engineer - Jira

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

We are looking for a hands-on Jira Administrator & Implementation Specialist to own, scale, and enhance our Atlassian ecosystem, including Jira and Confluence, as part of the Enterprise Productivity Application team. In this role, you will combine platform administration, automation, and custom development to improve engineering and business workflows across the organization. You will serve as the technical lead for Atlassian tools, driving best practices, governance, and continuous platform improvement. This is an exciting opportunity to make a meaningful impact on how teams collaborate and operate at scale.

WHAT YOU WILL DO

• Own end-to-end administration of Jira and Confluence

  • User management, permissions, workflows, schemes, and configurations
  • Project and space setup, maintenance, and governance

• Design and implement scalable solutions and workflows

  • Customize Jira using ScriptRunner, Automation, and REST APIs
  • Build and maintain integrations with third-party tools

• Act as the technical lead for Atlassian tools

  • Define best practices, standards, and governance
  • Guide teams on effective tool usage and process optimization

• Drive continuous improvement

  • Analyze current setup, identify gaps, and reduce technical debt
  • Contribute to a roadmap for platform enhancements

• Troubleshoot and support users

  • Resolve complex issues related to permissions, workflows, and performance
  • Optimize JQL queries and reporting

• Collaborate across teams

  • Work with engineering, ET, and business stakeholders globally
  • Support Agile processes and SDLC workflows

REQUIRED SKILLS & EXPERIENCE

• Bachelor’s degree in Computer Science, Engineering, or related field

• 5+ years of hands-on experience with Atlassian tools (Jira, Confluence, JSM)

• Strong expertise in:

  • Jira administration (workflows, schemes, permissions)
  • Advanced JQL
  • Troubleshooting and system optimization

• Experience with:

  • ScriptRunner / Jira Automation / REST APIs
  • Tool integrations (CI/CD, monitoring, DevOps tools, etc.)
  • Agile frameworks and SDLC processes

• Solid understanding of:

  • System integrations and cross-tool dependencies
  • Database concepts

• Strong communication and stakeholder management skills

• Good understanding on Data and AI usage

NICE TO HAVE

• Atlassian certifications (ACP-xxx)
• Experience building custom Jira plugins/apps
• Exposure to enterprise architecture practices
• Experience with Snowflake
• Experience with Okta
• Experience with** ServiceNow Development**

WHY JOIN OUR TEAM AT SNOWFLAKE?

Joining our Enterprise Productivity Application team means working at the intersection of platform engineering and business impact, where your contributions directly shape how teams across Snowflake collaborate and deliver. You will have the opportunity to lead and evolve a critical ecosystem of tools, including Atlassian, ServiceNow, and other productivity platforms, at enterprise scale. Our team values innovation, ownership, and continuous improvement, giving you the autonomy to drive meaningful change. If you are passionate about building scalable solutions and enabling high-performing teams, this is the place to grow your career.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com