Overview
The International Customer Success Organization (iCSU) mission is to deliver and scale world-class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers worldwide. We help customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.As a Manager of Cloud Solution Architects (CSAs) in the Customer Success organization, you will lead a high-performing team of senior technical experts who help enterprise customers design and deploy secure, scalable, and AI-ready solutions on Microsoft Azure. Your leadership will be grounded in Microsoft’s principles of creating clarity, generating energy, and delivering success, fostering a culture of growth, inclusion, and technical excellence. You will model, coach, and care for your team, supporting their development through continuous learning and certification, while aligning their work to Microsoft’s AI and cloud strategy. In this role, you’ll oversee delivery excellence across infrastructure, applications, and data engagements, ensuring your team drives customer outcomes through architectural leadership, innovation, and operational best practices. You’ll partner closely with engineering, field, and global delivery teams to scale impact, resolve blockers, and embed repeatable IP into delivery. As a strategic leader, you’ll represent the voice of the customer, contribute to product evolution, and empower your team to lead innovation at scale. This role is flexible in that you can work up to [50% / up to 100% from home / This role is Microsoft onsite only].
Responsibilities
Lead a high-performing team of senior delivery experts & technical strategists across all solution plays for Cloud & AI by modeling Microsoft’s leadership principles, creating clarity, generating energy, and delivering success, while fostering a culture of inclusion, growth, and technical excellence.
Empower your team to deliver secure, scalable, and AI-ready solutions across infrastructure, applications, and data by coaching on architectural best practices, customer engagement, and value-based delivery.
Drive delivery excellence from your team overseeing Unified and Factory engagements, resolving blockers, and embedding repeatable IP into delivery guides to scale impact across the organization.
Manage team performance and business outcomes by aligning work to Microsoft’s cloud and AI strategy, tracking key metrics, and ensuring delivery against customer commitments and area targets. pact across the organization.
Champion customer success by guiding your team to act as trusted advisors, represent the voice of the customer to engineering, and influence product roadmaps through strategic feedback.
Promote team’s continuous learning and technical intensity through skilling plans, certifications, and technical leadership, while collaborating with Worldwide Learning to develop new learning content.
Accelerate innovation by coaching your team to contribute to IP development, share best practices, and lead technical communities that extend Microsoft’s engineering capacity in the field.
Inspire excellence in customer experience by aligning your team’s work to Microsoft’s core priorities, product excellence, operational efficiency, and AI-driven transformation, while ensuring every engagement drives measurable customer outcomes.
You will focus on [Insert Technology focus] in the Cloud & AI Customer Experience & Success Org
Qualifications
Required Qualifications (RQs):
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
Preferred Qualifications (PQs):
6+ years experience working in a customer-facing role (e.g., internal and/or external).
6+ years experience leading technical projects, teams, or functions
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) or breadth of technical experience and knowledge in foundational application development and tooling, foundational AI, architecture design, with strong technical understanding of cloud deployment scenarios and workloads and proven ability to map the customer’s needs to technical solutions
5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900.00 - $251,900.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600.00 - $272,300.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**