Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Sr. Cloud Solution Architect (CSA) is responsible for delivering high-quality, proactive customer engagements that drive measurable outcomes across Microsoft cloud solutions. They act as trusted technical advisors, combining deep engineering expertise with a consultative approach to help customers design, implement, and optimize secure, scalable cloud solutions aligned to business goals. CSAs on this team specialize in delivering to government and sovereign cloud environments (e.g., Azure Government, GCC High, and national clouds), requiring strong understanding of compliance, security, and regulated delivery constraints. They operate in a globally distributed model, delivering directly to customers while ensuring adherence to regional and clearance requirementsThis position demands a strong technical foundation, advanced project management expertise, and proven leadership skills to ensure that every engagement delivered through the Success Program meets Microsoft’s highest standards for quality, consistency, and customer satisfaction.As both a technical expert and operational leader, the POD Lead oversees end-to-end delivery performance, enforces compliance with standards, and acts as a regional focal point for escalations and strategic alignment. Through hands-on engagement delivery, quality oversight, and mentoring, the POD Lead elevates both customer outcomes and team capability.It will require an investigative approach, a challenger mindset, and deep experience working with our customers in their Secured cloud environments such as GCC/H, Sovereign Cloud and more. You will work to build relationships at the local, investigate creative approaches to staffing and delivery directly to your customers in your area of expertise (Azure Resiliency, Security, and/or AI).
Security Clearance Requirement This role requires the candidate to hold, or be eligible to obtain, a German “Ü2” security clearance (Erweiterte Sicherheitsüberprüfung) due to customer and/or regulatory requirements. As a condition of employment, the successful candidate must either already possess this clearance or be willing and able to successfully obtain it. Please note that the ability to obtain clearance is subject to German national security regulations and background checks conducted by the relevant authorities. Candidates without an active Ü2 clearance may not be immediately eligible to support customer work and may not be prioritised for this role.
In line with our Flexible Work approach, for roles at Microsoft Germany, we recommend spending at least two days per week in the office or at the customer site.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Technical Delivery & Quality • Partner with Secured CSU leaders, delivery partners, and global/national CSA teams enabling Success Program Deliveries across our Secured customer base in your assigned markets. • Serve as a technical authority within the team, providing architectural guidance, best practice validation, and delivery assurance across multiple Microsoft solution areas (Azure, Security, AI, or Modern Work). • Conduct random delivery audits, reviewing customer deliverables for accuracy, alignment to frameworks, and technical depth. • Lead key customer engagements to set delivery standards, ensuring technical excellence and knowledge transfer. • Partner with SMEs and IP Leads to pilot new content and improve delivery methodologies based on field insights. Program & Project Management • Contribute to the Rhythm of Business (ROB) cadence by owning the Success Programs within your assigned area, including monthly dashboards, and quarterly business reviews to ensure visibility, accountability, and performance tracking. • Monitor utilization, engagement compliance, and CSAT performance, applying short-term corrective actions and operational optimizations based on data insights. Drive delivery lifecycle governance, ensuring timely kickoffs, milestone tracking, deliverables submission, and closeouts fully aligned with Success Program SLAs and documentation standards. • Oversee workload planning and capacity management in collaboration with Resource Coordinators (RCs) to balance priorities and ensure effective allocation. • Track and report key performance indicators (KPIs)—including utilization, CSAT, audit coverage, compliance, and billable contribution—to assess delivery health and inform decision-making Leadership & People Enablement • Act as a territorial leader, representing Success Program delivery in the secure customer space in regional forums, QBRs, and stakeholder reviews. • Mentor and enable vendor CSAs, local OU CSAs, and national/global teams fostering a culture of accountability, growth, and continuous improvement. • Partner with CSAMs, TZ Leads, and SDMs to ensure engagement readiness, operational compliance, and business alignment. • Promote knowledge sharing and collaboration across the team and solution areas, driving operational maturity. • Proactively identify systemic issues or delivery risks and collaborate with leadership to implement corrective actions. Innovation & IP Contribution • Provide structured feedback loops to IP Leads and central teams to improve delivery IP and automation opportunities. • Participate in pilot programs and testing of new Success Program engagements or frameworks. • Champion innovation by bringing field learnings, best practices, and process improvement ideas back into the global community.
Qualifications
• Proven experience in IT consulting, cloud architecture, or technical delivery leadership. • Proven technical expertise across Microsoft Cloud services (Azure, M365, or Security solutions). • Ability to understand and apply AI concepts within customer and operational contexts. • Strong project management background, including governance, reporting, and delivery lifecycle management. • Demonstrated experience in leading distributed teams and coordinating cross-functional delivery with partners and vendors. • Solid understanding of ITIL, DevOps, and operational frameworks (change management, incident response, SLAs, KPIs). • Ability to communicate effectively with executive, technical, and operational stakeholders. • Excellent written communication and documentation skills; able to produce high-quality customer deliverables.
• Microsoft Certified: Azure Solutions Architect Expert • Microsoft Certified: Azure Administrator Associate • Microsoft Certified: Azure AI Engineer Associate • ITIL® Foundation (preferably ITIL 4 Foundation)
• Experience leading or managing large-scale delivery teams under managed services or customer success models. • Knowledge of SRE principles, Governance & Compliance frameworks, or Operational Resiliency practices. • Proven ability to mentor and coach others in technical or delivery excellence roles. • Experience with multi-partner or vendor management models. • Working knowledge of Power BI, Azure DevOps, or automation tools for operational reporting and analytics.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**