Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are looking for a Cloud Solution Architect (CSA) to help design and deliver secure, resilient solutions that protect customer environments, reduce risk, and enable trusted use of cloud and AI technologies. In this role, you will contribute to repeatable security focused solutions and work collaboratively across technical engagements spanning design, implementation, and operations.
You will support customer engagements by helping remove security and technical blockers and accelerating adoption of Microsoft security and cloud platforms, working across identity, data, applications, and cloud services. This includes contributing to solutions built on platforms such as Copilot, Azure, data services, application services, and developer tools, with a strong focus on secure by design architectures and operational readiness.
You will deliver engagements using established repeatable IP and execution frameworks, with accountability for secure deployment, operational quality, and successful customer outcomes. You will build certifications across priority workloads, including Azure, data and application platforms, GitHub, and related tools, and collaborate closely with customer engineers and security teams to translate security requirements and risks into practical, real world solutions.
This role is well suited to individuals who are fast learners, strong problem solvers, and naturally curious, with the ability to communicate clearly, listen actively, and work effectively with both technical and nontechnical stakeholders on security focused initiatives.
This opportunity will allow you to rapidly accelerate your technical skills, build consultative and communication capabilities, and gain hands-on experience developing AI driven and agentic systems within customer environments - all while learning how to deliver with excellence and consistency.
This role is 100% Microsoft onsite or customer site only.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Engage with customer technical teams (IT, security, and operations) to understand their security posture, risks, and operational challenges, and help align Microsoft security solutions to those needs.
- Support security-focused technical engagements across architecture design, proof of concepts (POCs), and early production deployments, helping customers adopt solutions across identity, endpoint, cloud, and security monitoring domains.
- Assist in the deployment, configuration, and validation of security capabilities such as threat detection, alerting, logging, and basic incident workflows, following established Microsoft and customer security best practices.
- Work with senior CSAs and engineers to help customers interpret security alerts and signals, understand threat context, and apply recommended actions to reduce risk and improve security hygiene.
- Contribute to repeatable security solutions and patterns, including documentation, runbooks, and reusable guidance that help customers operationalize security consistently and at scale.
- Act as the Voice of the Customer by capturing security feedback, common blockers, and operational challenges, and sharing insights with account teams and product groups to improve adoption and outcomes.
- Maintain and grow foundational knowledge across security operations concepts such as monitoring, incident response, vulnerability management, identity protection, and cloud security fundamentals.
- Participate in onboarding, security training, certifications, and hands-on labs to continuously build technical depth and practical experience in Microsoft’s security platform.
- Demonstrate a growth mindset by incorporating coaching and feedback to improve technical accuracy, customer engagement skills, and security decision-making.
Qualifications
Required Qualifications:
Bachelor’s Degree in Cyber Security, Information Security, Computer Science, Information Technology, Engineering, or a related technical field with formal coursework or specialization in security disciplines (e.g., network security, application security, cryptography, digital forensics)
OR equivalent experience in a technical or security adjacent discipline.
Preferred Qualifications:
· Bachelor’s Degree in Cyber Security, Information Security, Computer Science, Information Technology, or related field AND up to 1 year of exposure (academic, internship, lab, or entry level role) in one or more of the following:
- Security operations or monitoring fundamentals
- Network, endpoint, identity, or cloud security concepts
- Secure application development or threat modeling
- Incident response, vulnerability assessment, or security analytics
· OR Master's degree in cyber security, Information Security, Computer Science, or related field
· OR equivalent experience
· Familiarity with core cybersecurity concepts, such as:
- Identity and access management
- Network and endpoint protection
- Security monitoring, alerting, and basic incident handling
- Cloud security fundamentals (shared responsibility model, secure configurations)
· Exposure to security tooling or platforms through coursework, labs, internships, or certifications (e.g., SIEM concepts, endpoint security, identity platforms, or cloud security services)
· Entry level or foundational security certifications are a plus but not required (e.g., Microsoft Security Fundamentals, network or security fundamentals)
In addition
- Strong written and verbal communication skills, with the ability to explain security concepts clearly to no security audiences
- Ability to follow structured processes and operate effectively in a customer facing technical environment
- Demonstrated interest in cybersecurity as a career path, including academic projects, labs, internships, or self driven learning
- Willingness to work in an in office
- Commitment to a positive, inclusive, and customer focused team culture
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**