Overview
As a Cloud Solution Architect (CSA) – Dynamics 365 in Microsoft Global Delivery, you will provide deep technical expertise across Dynamics 365 CRM and ERP workloads, supporting enterprise customers in the design, deployment, optimization, and operation of business applications at scale.
You will work with complex enterprise environments, helping customers stabilize, modernize, and optimize Dynamics 365 Sales, Customer Service, Finance, and Supply Chain Management, as well as legacy Dynamics AX and Dynamics CRM platforms. This role focuses on non‑AI, governance, optimization, and operational excellence scenarios delivered at scale by CSA Global Delivery.
Responsibilities
- Act as a technical authority for Dynamics 365 CRM & ERP workloads
- Design, deploy, and support enterprise‑scale Dynamics 365 solutions, including:
- Support customers running legacy Dynamics AX and Dynamics CRM, including upgrade and transition scenarios
- Troubleshoot and resolve complex functional and technical issues across D365 applications
- Lead and support:
- Support integration scenarios across D365 workloads and related enterprise systems
- Collaborate with internal Microsoft teams to deliver repeatable, high‑quality Global Delivery outcomes
- Contribute to technical documentation, best practices, and knowledge sharing within the CSA GD community
Qualifications
Required Technical Skills
Strong experience in one or more of the following areas is required:
- Dynamics 365 CRM & ERP workloads, including:
- Experience supporting enterprise Dynamics environments (complex, multi‑entity, multi‑region)
- Hands‑on experience with Dynamics AX and/or Dynamics CRM (on‑prem or hybrid)
- Troubleshooting functional and technical issues in Dynamics 365 applications
- Understanding of security models, roles, permissions, and access control in D365
- Experience working in Enterprise environments
Desirable / Supporting Skills (Strong Plus)
- Power Platform:
- Dataverse:
- Integration experience with external systems and data sources
- Exposure to application lifecycle management (ALM) for Dynamics and Power Platform
- Understanding of Microsoft 365 and Azure integration patterns** (contextual, not mandatory)**
Language & Eligibility
- Fluent Italian is mandatory
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**