Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Join Our Customer Success AI Business Solutions Team! Leverage your architectural and engineering expertise to help customers unlock the full value of Microsoft Teams, SharePoint, and Copilot within the ABS ecosystem. Be part of a dynamic, growing team that delivers world-class engineering and professional services. In this role, you’ll act as a trusted technical advisor, guiding customers through collaboration, content management, and AI-powered productivity solutions that drive measurable business impact. We are seeking a highly skilled and experienced Cloud Solution Architect with deep expertise in Microsoft Teams, SharePoint, and Microsoft Copilot. The ideal candidate will have strong hands-on experience designing, deploying, and optimizing Modern Work and collaboration solutions that enhance productivity, knowledge sharing, and AI-driven experiences. This role is critical in helping customers transform how they collaborate and work using Microsoft 365, while ensuring solutions are secure, scalable, and aligned with business outcomes.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Role Summary The Copilot Cloud Solution Architect (CSA) is a trusted advisor and technical leader responsible for accelerating customer value realization through Microsoft 365 Copilot and AI‑powered productivity solutions. This role blends deep solution architecture expertise with strong advisory skills to design, govern, deploy, and optimize Copilot experiences at enterprise scale—ensuring measurable business impact, secure adoption, and sustainable outcomes.
- Solution Architecture & Delivery
- Lead end‑to‑end solution architecture for Microsoft 365 Copilot scenarios across collaboration, content, meetings, and workflow intelligence
- Translate business priorities into scalable Copilot architectures aligned with Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive, Viva)
- Drive technical design reviews, reference architectures, and deployment readiness for Copilot and related AI services* Partner with account teams to unblock complex architectural challenges and accelerate time‑to‑value
- Ensure architectural decisions align with customer environments, identity models, and information architecture
2. Collaboration & Productivity Enablement
- Enable customers to reimagine collaboration and productivity using Copilot across everyday work scenarios
- Guide adoption of Copilot‑powered experiences for knowledge workers, leaders, and frontline roles
- Align Copilot usage to role‑based productivity patterns and modern work transformation goals* Support change management motions by mapping Copilot value to user journeys and work rhythms
- Act as a productivity transformation advisor—not just a tool expert
3. Copilot & AI Integration
- Lead integration of Microsoft 365 Copilot with customer data, apps, and workflows
- Advise on readiness requirements including licensing, data sources, and AI prerequisites
- Guide customers on extending Copilot through agents, plugins, and connectors where applicable* Partner with Data, Power Platform, and Security specialists to deliver coherent AI solutions
- Ensure responsible AI principles are reflected in solution design and usage patterns
4. Governance, Security & Compliance
- Architect Copilot deployments with security‑by‑design principles
- Advise on information protection, data loss prevention, access controls, and lifecycle governance
- Align Copilot usage with compliance, regulatory, and enterprise risk requirements* Guide customers on governance models for Copilot, SharePoint, and AI‑enabled content
- Act as a bridge between security stakeholders and productivity teams
5. Troubleshooting & Optimization
- Triage and resolve complex Copilot‑related adoption, architecture, or performance issues
- Analyze usage patterns and recommend optimizations to improve user impact
- Identify blockers across identity, data, governance, or change readiness* Drive remediation plans in partnership with engineering, support, and product teams
- Ensure continuous improvement post‑deployment
7. Continuous Learning & Thought Leadership
- Stay current on Microsoft 365 Copilot, AI platform updates, and modern work innovations
- Contribute to internal communities, playbooks, and best practices for Copilot adoption
- Share customer learnings and patterns to influence broader CSA strategy* Build a strong personal brand as a Copilot and AI thought leader
- Embrace a learn‑it‑all mindset and model technical excellence
Success Measures
- Customer value realization from Copilot adoption
- Secure, scalable Copilot deployments at enterprise scale
- Trusted advisor status with senior customer stakeholders
- Contribution to CSA community capability and reusable assets
- Positive influence on Copilot consumption and outcomes
Qualifications
3-5 years of Experience Technical Skills Required – Copilot Cloud Solution Architect
- Core Microsoft 365 & Copilot Skills (Must‑Have)
Microsoft 365 Copilot
Good understanding of Copilot architecture, service boundaries, and supported workloads Scenario design across Teams, Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint Knowledge of Copilot readiness requirements (licensing, identity, data, tenant configuration)
Modern Work Platform
Microsoft Teams (meetings, chat, channels, apps, extensibility concepts) SharePoint Online & OneDrive (content lifecycle, permissions, information architecture) Exchange Online (mailbox architecture, calendar, compliance considerations)Viva (especially Viva Topics, Insights, Engage – awareness level)
- Copilot Extensibility & AI Integration (Strong Advantage)
Copilot Extensibility
L300-400 understanding of Copilot agents, plugins, and connectors Awareness of Graph‑grounded data access patterns Hands-on experience in Copilot Studio, Azure Foundry will be an added advantage
Power Platform
Power Automate (workflow integration with Copilot scenarios) Power Apps & Dataverse (solution integration awareness)
Data Awareness
Understanding how structured and unstructured data influences Copilot responses Basic knowledge of data quality, oversharing risk, and signal amplification
- Solution Deployment Skills
Deployment Readiness
Readiness assessments (technical, data, security, change readiness) Phased rollout strategies and pilot‑to‑scale approaches
Performance & Reliability
Awareness of service limits, throttling, and operational dependencies Ability to diagnose architecture‑driven adoption or experience issues
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**