#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Team
Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber!
About the Role
The ENT Onboarding specialist owns the onboarding process of the merchant from start to finish. A few activities included (but not limited to) would be auditing menus, uploading merchant photos, making outbound calls/emails to help unblock merchants and answer their questions, and checking that merchants meet all requirements to be activated on UE.
Your Impact in Role:
- Work experience in high energy, high pressure, productive environment
- Excellence in both written and spoken English with the ability to clearly and effectively communicate ideas to varied audiences
- Comfortable with Excel/Google Sheets and other technology based business tools
- Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way
- Investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and full understanding of the situation
- Exceptional eye for detail, carefully checking everything, knowing that even a small error could lead to potential risk
- Provides timely status updates with internal and external stakeholders until the blocker is resolved and ensures onboarding has been completed.
The Experience You'll Bring:
- Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
- To be an Uber evangelist, you care passionately about the product and getting others excited to ride and partner with Uber
- Willing to be moved from time to time to other projects and accounts or where the business needs them
- 1+ years of total work experience in a high-growth, productive, constantly changing environment
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.