The Consumer and Community Bank’s (CCB) Operations & Controls Legal Team (OCL) is responsible for providing legal services to CCB Operations, including collections litigation, collections and recovery, bankruptcy, sworn document processes, tax reporting, court order and subpoena processing, and escalated customer complaints. The team is also responsible for providing regulatory advice to all CCB businesses and control partners on key consumer protection statutes such as the Fair Credit Reporting Act, Telephone Consumer Protection Act, Fair Debt Collection Practices Act and Unfair/Deceptive Acts and Practices. In addition, the team monitors state and federal law and regulatory developments and leads CCB’s participation in the firmwide Office of Legal Obligations and Legal Regulatory Change Management processes. The CCB OCL team also provides legal support to CCB’s Audit, Compliance, Risk and Controls functions and various firm wide regulatory initiatives, such as the Service members Civil Relief Act and the Remediation Center of Excellence.
As a Collections Litigations Attorney in the the Default Legal Servicing & Fraud Team, a group within CCB OCL, you will support cross line of business collections litigation and collections. You will work with Recovery Operations business partners to support collections litigation efforts for CCB’s credit card business, focusing on the recovery of defaulted credit card loans through litigation. You may also contribute to the Auto line of business’s litigation recovery efforts, which will include replevin, repossession, and deficiency balances. The position will assist both lines of business in continually improving the collections litigation process, making strategic litigation decisions, managing escalated cases, and assisting in overseeing outside counsel and internal processes for sworn documents used in collections litigation.
The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm’s clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you.
**Job Responsibilities: **
- Partner with the Card and Auto lines of business to evaluate, implement, and improve consistent and strategically-sound Collections Litigation practices and procedures;
- Manage and interact with outside collections litigation counsel in all jurisdictions across the country, including providing strategic direction;
- Directly overseeing and resolving escalated collections litigation issues, including litigation matters with counterclaims against JPMC, fraud claims, and other escalated issues;
- Lead cross-functional initiatives to design, pilot, and implement enhancements to collections and/or collections litigation processes because of strategy changes, new or amended legal expectations, and/or changing legal, regulatory, operational or reputational considerations;
- Partner with Legal teams and cross functional stakeholders to improve the operational excellence/efficiency of collections litigation business and legal processes—leveraging AI and other operational excellence resources to streamline practices, direct focus on critical matters, and simultaneously drive consistent, strategically sound outcomes;
- Partner with the business and corporate function groups (e.g., Compliance, Risk, Controls and Audit) to provide in-depth analyses of changes in law and assisting in the evaluations of the possible effects of the changes to business processes or procedures;
- Oversee the contents and execution of sworn documents used in collections litigation; and may include direct management of other attorneys and/or paralegals.
Required Qualifications, Capabilities, and Skills:
- At least five years of litigation experience
- Experience with state and local rules of civil procedure
- Strong written and verbal communication skills
- Strong organizational skills and the ability to drive complex projects
- Team player who can collaborate within the Legal Department, control partners, and with line of business personnel of all seniority levels
- Led cross‑functional initiatives to design, pilot, and implement process enhancements in response to strategy shifts and evolving legal, regulatory, operational, or reputational considerations.
- Experience associated with and a curiosity for operational excellence—leveraging AI and related tools to streamline practices, prioritize critical matters, and drive consistent, strategically sound outcomes.
- Analytical thinker who is independent and a self-starter
- Ability to thrive in a fast-paced and ever-changing environment
- Dedication to protecting the reputation of JPMC throughout the litigation process
- J.D. required from ABA accredited law school. Candidates must be in compliance with all relevant licensing requirements including the requirements of the jurisdiction where the role will be located prior to commencement of employment
Preferred Qualifications, Capabilities, and Skills:
- Consumer financial services experience preferred
- Knowledge and experience handling bankruptcy matters a plus
- Experience with direct Management of other attorneys and paralegals is strongly preferred.
- Working knowledge of FDCPA and related debt collections laws
- Experience handling a wide range of litigation from small matters to multimillion dollar cases.
- In-house legal experience, including working with Risk Management, Compliance, and Audit.
All candidates for roles in the Legal department must successfully complete a conflicts of interest clearance review prior to commencement of employment