Command Center Technician

Weights & Biases Weights & Biases · Data AI · Kenilworth, NJ, DC · Data Center - G&A

This role is for a Command Center Technician responsible for 24/7 monitoring, incident response, and coordination of global data center infrastructure systems, including electrical, mechanical, and environmental systems. The technician acts as the central point of visibility, identifying anomalies and driving rapid resolution to ensure uptime and operational continuity.

What you'd actually do

  1. Provide continuous 24/7 monitoring of global data center infrastructure systems using BMS, EPMS, DCIM, and other monitoring platforms.
  2. Monitor critical assets including UPS, generators, switchgear, chillers, and fire suppression systems.
  3. Serve as the first responder for infrastructure alarms, triaging incidents and initiating response actions per SOPs, MOPs, and EOPs.
  4. Escalate incidents promptly to on-site operations, engineering teams, and leadership based on defined escalation matrices.
  5. Coordinate incident response activities across multiple teams to minimize risk to production environments.

Skills

Required

  • 2+ years of experience working in mission-critical environments (data centers, utilities, or industrial operations).
  • Foundational technical knowledge of data center electrical and mechanical infrastructure systems.
  • Proven experience following and executing SOPs, MOPs, and EOPs in high-availability environments.
  • Proficiency with monitoring tools, ticketing systems, and operational dashboards.
  • Experience in incident management, technical troubleshooting, and structured escalation.
  • Ability to work rotating shifts, including nights, weekends, and holidays, in a 24/7 operations environment.
  • Availability to work a flexible schedule within a 24/7 environment.
  • Excellent time management, organizational, and communication skills.
  • Must be able to prioritize tasks and react quickly to issues.

Nice to have

  • 4+ years of experience working in mission-critical environments
  • Prior experience in a hyperscale or large-scale data center environment.
  • Hands-on technical background in electrical (UPS, switchgear) or mechanical (chillers, CRAC units) systems.
  • Familiarity with specific BMS, EPMS, and DCIM platforms.
  • Experience working in a centralized Command Center or Network Operations Center (NOC).
  • Relevant technical certifications (Data Center Operations, electrical/mechanical trades, or mission-critical facilities training).

What the JD emphasized

  • 24/7 operations
  • mission-critical environments
  • SOPs, MOPs, and EOPs
  • incident management
  • technical troubleshooting
  • rotating shifts