Job Description
Join us at Zendesk! Where we’re redefining what’s possible in customer experience through cutting edge AI and technology. Our mission is to power exceptional service for every person on the planet, elevating every interaction into an opportunity for meaningful human connection. Amplified by intelligent, data-driven solutions. As we accelerate our vision, we’re seeking a forward thinking Hunter Commercial Account Executive with a strong B2B sales track record and a passion for leveraging AI-driven insights to fuel SaaS growth. In this pivotal role, you will identify, engage, and win new commercial accounts. Thriving on prospecting, compressing decision cycles, and unlocking transformative outcomes for net-new customers. Through your expertise, curiosity, and drive, you will forge trusted relationships, introduce innovative solutions, and amplify Zendesk’s impact by aligning our advanced, tech-enabled capabilities to each customer’s unique goals. What You’ll Be Doing:
- Drive new revenue by proactively prospecting, engaging, and closing new commercial accounts.
- Leverage advanced AI, data insights, and digital sales tools to strategically identify and prioritize high-potential opportunities.
- Lead the full sales cycle—from outreach to negotiation—tailoring solutions that address unique customer needs with Zendesk’s AI-powered platform.
- Build trusted executive relationships, delivering compelling ROI and business value cases that accelerate decisions.
- Manage and maintain a high-velocity pipeline, surpassing ambitious new-logo targets through disciplined execution and accurate forecasting.
- Collaborate with technical experts and cross-functional teams to design and deliver best-in-class solutions.
- Stay ahead of market and technology trends, continuously innovating your sales approach and driving Zendesk’s AI leadership.
- Regularly utilize automation and personalization to optimize outreach, deepen engagement, and set the pace for AI-first selling.
- Travel required to engage with prospects and drive business growth.
What You Bring to the Role:
- BA/BS degree or equivalent experience.
- 3+ years of B2B SaaS sales success with a strong record of exceeding new business goals.
- Proven ability to close complex, executive-level sales cycles and manage multiple stakeholders.
- Skilled in building trusted relationships with VP and C-suite audiences.
- Exceptional communication, negotiation, and deal-closing abilities both virtually and in-person.
- Proficient with AI, analytics, and digital sales tools (e.g., Salesforce, Groove, Clari).
- Tech-savvy, entrepreneurial, and eager to learn in a dynamic, fast-paced environment.
- Deep understanding of AI and technology trends shaping customer experience.
- Strong organizational skills and disciplined pipeline management.
Who You Are:
- Net-New Logo Hunter: Energized by prospecting and winning new business in competitive markets.
- AI & Tech Trailblazer: Expert at using AI-powered tools and data to identify, engage, and convert high-value prospects.
- Executive Communicator: Quickly builds credibility and trust with senior decision makers across business and IT.
- Strategic Closer: Delivers bespoke, innovative solutions that differentiate Zendesk and drive immediate impact.
- Relentless Learner: Continuously adapts, embracing emerging trends to elevate your sales game.
- Collaborative Influencer: proactively partners across teams sharing best practices in prospecting strategies, sales process, and value positioning to elevate collective new business success.
The US annualized OTE (On Target Earnings) range for this position is $230,000.00-$344,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.