About the Role
Uber Eats is seeking a Commercial SMB Lead, to lead and manage an on-the-ground Account Management team responsible for Central London accounts. This role is based in London and plays a key leadership role in shaping our Central London commercial strategy.
The role is focused on accelerating growth across Central London, leading a high-performing regional team that manages some of our most strategically important restaurant partners. You will be central to defining partner strategy, raising the bar on execution, and ensuring our top partners consistently succeed on the Uber Eats marketplace through a best-in-class experience.
As a Commercial SMB Lead, you will provide hands-on leadership to a 4 person Account Management team, working closely with the London Expansion Head and wider UK Commercial Leadership to set regional direction, drive performance, and deliver against ambitious growth and quality targets.
This role requires strong visibility on the ground, setting the standard for leadership, execution, and partner engagement across the region.
We’re looking for a commercially minded, people-first leader who can inspire and empower teams, solve complex problems, and remain relentlessly customer-focused. We’re looking for an experienced commercial leader with a proven track record of leading commercial teams. You’ll bring first-hand experience managing complex, high-value commercial negotiations, acting as a thought partner to both your team and senior UK stakeholders.
What You'll Do:
- Lead & Develop: Provide hands-on leadership to Account Managers, embedding a high-performance coaching culture to consistently meet commercial priorities.
- Drive Regional Growth & Retention: Optimise restaurant portfolios by identifying risk and shaping retention strategies that accelerate long-term partner value.
- Shape the AM Playbook: Partner with leadership to design and scale best-in-class account management practices for the SMB Mid segment, focusing on efficiency and consistency.
- Activate Commercial Levers: Unlock growth through strategic use of Uber One, partnerships, and pilots, translating experimentation into scalable impact.
- Cross-Functional Execution: Collaborate with Marketing and Ops to enhance partner visibility, optimise funnel performance, and deliver aligned commercial outcomes.
What You'll Need:
- Commercial Leadership: Extensive experience leading high-performing account management teams and managing complex partner portfolios at scale within fast-paced, complex environments.
- Strategic Partnership Management: Proven ability to integrate business, finance, and legal concepts to structure sophisticated, win-win deals that drive long-term partner value.
- People Development: Strong track record of coaching, developing, and performance-managing teams through both direct and matrixed leadership.
- Operational Excellence: Sharp commercial acumen with the ability to deliver on ambitious goals, prioritise at scale, and solve multi-faceted challenges while navigating ambiguity.
- Cross-Functional Influence: Highly collaborative leader skilled at aligning stakeholders, driving change, and communicating a clear direction across diverse teams and senior partners.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.