This role supports executive communications for senior leaders across Chase Auto and reports to the Head of Communications for Chase Auto. As a member of the Auto communications team, you will ensure employees across the Auto business receive timely, relevant information and have a clear understanding of Auto’s priorities and strategy.
As a Communications Manager Auto, within Consumer and Community Banking, you will create strategic, audience-focused communication plans that keep employees, executives and key internal stakeholders engaged and informed. You will be a trusted advisor and work with senior leaders to develop clear, compelling messaging strategies, lead the production and editing of written communications, plan internal events such as town halls, site visits, offsites and conferences; draft and edit senior leader presentations; and manage the distribution of internal communications.
Job responsibilities
- Partner with senior Auto executives to develop clear, compelling messages that reflect the vision of the organization, enhance leadership presence and strengthen the employee experience.
- Design and implement channel strategies to maximize message delivery and audience engagement, using channels including Microsoft Teams, Outlook, corporate intranet, video and live events.
- Lead the planning and execution of key employee events including team site visits, town halls, senior leaders conferences and other senior leader gatherings.
- Contribute to Chase’s internal editorial strategy to help amplify stories about our Auto business across Chase and the broader firm.
- Measure and analyze the effectiveness of all internal tactics, such as open rates, event survey results and article clicks, and incorporate best practices and learnings into go-forward plans.
- Manage major communications initiatives, including organization announcements and change management efforts, including internal email distribution.
- Apply our consistent voice across all communications.
- Prepare briefing materials, presentations and talking points for executives.
- Contribute fresh ideas on reaching employees through modern communications channels and tactics.
- Create and manage LinkedIn content strategy in partnership with Chase’s social media team for several Auto leaders.
Required qualifications, capabilities, and skills:
- 7+ years of communications experience in a large, matrixed organization
- Bachelor’s degree in communications, journalism, or a related field.
- Strong executive presence and experience counseling senior leaders; able to translate complex Auto business topics into concise, actionable narratives.
- Excellent writer with an audience-first mindset and rigorous attention to clarity, structure, and tone.
- Team-first collaborator who contributes to both strategic planning and hands-on execution with equal effectiveness.
- Strong project management skills with the ability to manage large-scale, complex initiatives with discipline, precision, and confidentiality.
- High attention to detail and strong organizational skills in a fast-paced environment.
- Self-starter with the agility to operate with speed, flexibility, and adaptability.
- Outstanding judgment, proactive problem-solving ability, and resourcefulness.
- Creative mindset with the ability to think differently and innovate employee engagement.
Preferred qualifications, capabilities, and skills:
- Software skills (e.g., Canva, Photoshop, Adobe Creative Suite, AI large language models
- Financial services experience specially within lending, consumer finance, or the automotive industry.